Issues with app installation

Problem

You're trying to install an app silently on the managed Android device and you get the error message App installation failed or the installation seems to be in progress for a long time, with the app ultimately not getting installed on the device. 

Cause

This mainly occurs due to the following reasons:

Resolution

This issue can be solved by trying the following:

Device-based

  • Ensure sufficient space is available for the app(s) to install.
  • Ensure the device has proper network connectivity.
  • If data saver is enabled on the device, ensure Google Play Store and Google Play Services are excluded from the list.

Account-based (only if Android for Work is configured)

With G Suite
  • Ensure a work account has been added. To add a work account, navigate to Settings -> Accounts, on the device. If the device is provisioned as Profile Owner, add an account under Work.
  • Ensure Google Mobile Management is not enabled. To verify, log into your Google Admin console, navigate to Device Management -> Setup -> Android App Management and click on the remove link to disable Google Mobile Management as the EMM provider. Enable the checkbox in the next step and click on Disable to complete the process.
Without G Suite
  • Ensure a work account has been added. To verify a work account has been added, navigate to Settings -> Accounts, on the device. An additional account would have been added. If the device is provisioned as Profile Owner, the account will be added under Work.
  • If account has not been added, open ME MDM app and click on Violated Policies. If work account addition is listed under Violated Policies, click on it and follow the on-screen instructions to add the account.
  • Update Play Store and Play Services. 

Play Store-based (only if Android for Work is configured)

  • On the device, open Play Store (or Play Store for Work, if provisioned as Profile Owner), ensure the Play Store account is added. Accept the Terms and conditions, if prompted.
  • If multiple Google accounts have been added in Play Store (personal as well as work accounts), ensure work account is selected or switch to work account, if need be.
  • Another option is to unapprove the approved app on Play for Work, then approve the app and try again.

APK-based

Installing enterprise apps fails due to the following reasons:

  • App signature mismatch : When the signature in the old app and new app is different.
  • App cannot be downgraded : When the device has the latest version of the app.
  • Corrupt APK : When the device cannot read the contents of the APK.
  • Permission conflicts in APK : When there are conflicts in permissions between the old app and new app.

Try to manually install the app on the device, using the APK added in the App Repository. If the app cannot be installed, then the issue is with the APK file.

If the issue persists, try re-distributing the app or contact MDM Support with the logs.

Applies to: App Management, Silent installation, Managing Mobile Devices
Keywords: App installation failure, Mobile Device Management, App Management