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Build better help desks using ADManager Plus integration

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  • A Complimentary 75-day ADManager Plus license
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Integration

ADManager Plus integrations

Every organization, over the course of its life, deploys multiple IT applications to meet various IT needs. These applications often operate in silos, catering to specific requirements only. Over a period of time, admins will find it difficult to perform IT management tasks. For holistic IT management, it is prudent to integrate some of the critical applications so that IT management can be done from a single tool. To simplify Active Directory management, ManageEngine now offers integration of its AD management and reporting solution viz., ADManager Plus with some of the important IT applications such as:

In addition to these built-in integrations, ADManager Plus offers REST application programming interfaces (APIs) to integrate with other third-party or in-house applications.

Integration with help desk applications

ADManager Plus’ integration with help desk tools helps AD administrators and technicians carry out AD management actions without using multiple tools. ADManager Plus currently integrates with ServiceDesk Plus, Zendesk, and ServiceNow. Thanks to these integrations, help desk technicians can simultaneously provision user accounts in AD, Office 365, G Suite, Exchange, and Skype for Business using templates; reset AD users' passwords; and perform a variety of management actions—all without leaving their help desk console.

ServiceDesk Plus

ServiceDesk Plus

ServiceDesk Plus—integrated help desk and asset management software—helps IT teams efficiently manage IT tickets. After configuring the required settings in both ServiceDesk Plus and ADManager Plus, administrators can effortlessly perform AD management tasks from ServiceDesk Plus itself. With this integration, the following AD management actions can be performed from

  • Create and delete AD user accounts.
  • Reset users’ passwords.
  • Enable, disable, and unlock user accounts.
  • Modify users’ department information and managers.
  • Alter group membership details by adding or removing user accounts from groups.
  • Set or remove folder permissions.

ServiceNow

ServiceNow

ServiceNow offers an IT service management (ITSM) tool that makes it easy for users to submit and track IT requests. After integrating ServiceNow with ADManager Plus, administrators can perform the following AD management actions from ServiceNow:

  • Reset AD users' passwords.
  • Enable, disable, and unlock user accounts.
  • Alter group membership details by adding or removing user accounts from groups.
  • Set or remove folder permissions

Zendesk

Zendesk’s ticket system helps organizations track, prioritize, and solve customer support tickets. After integrating Zendesk with ADManager Plus, help desk technicians can perform the following AD management tasks from Zendesk:

  • Simultaneously create user accounts in AD, Office 365, Exchange Server, Skype for Business, and G Suite.
  • Reset users’ passwords.
  • Enable, disable, and unlock user accounts.
  • Delete AD user accounts.

Integrating with databases used by HR applications

Most HR applications store employee records in MS SQL or Oracle databases that only HR can access. That means IT admins have to rely on HR every time they need to provision, manage, or deprovision accounts in Active Directory. Waiting for CSV files from HR managers can delay the entire user account management process or even introduce data entry errors.

ADManager Plus' integration with MS SQL and Oracle databases makes AD account management easy for IT administrators and HR managers alike, with complete hands-free user provisioning, management, and deprovisioning.

Benefits of integrating ADManager Plus with HR application databases:

  • Automatically identify new or modified user records in the database, and provision or modify the user account in AD accordingly.
  • Streamline deprovisioning by deleting users in AD, along with their Exchange mailboxes, Office 365 accounts, and more.

Integration with human resource management systems

Organizations rely on human resource management systems (HRMSs) to manage employee details. Integration with popular HR tools such as Zoho People and Workday makes AD account management easy for administrators and HR managers alike, with complete hands-free user provisioning, management, and deprovisioning.

ServiceNow

By integrating ADManager Plus with Zoho People and Workday, administrators can:

  • Search for a user record added or modified in the HRMS and accordingly provision or modify that user account in AD.
  • Delete users in AD, along with their Exchange mailboxes, Office 365 accounts, and more.

Integration with security information and event management applications

Security information and event management (SIEM) solutions make it easy to generate an audit trail of all AD actions, as well as create reports for meeting key industry standards. SIEM software uses AD log data to identify and prevent potential attacks, and analyze security breaches. ADManager Plus integrates with SIEM applications to automatically send all logs of AD operations in ADManager Plus to a SIEM tool.

Integrating ADManager Plus with Syslog servers and SIEM applications like Splunk makes it easier to:

  • Identify unauthorized creation and modification of user accounts, computers, groups, etc.
  • Detect abnormal modifications made to privileged accounts, security groups, etc.
  • Obtain an audit trail for all actions performed in AD.
  • Generate reports to meet compliance regulations like the GDPR, HIPAA, SOX, and PCI DSS.

Integration with password self-service management tools

ADManager Plus integrates with ADSelfService Plus, ManageEngine’s secure, web-based end-user password reset management application. By enabling the self-service approval workflow feature in ADSelfService Plus, organizations can route self-service requests from end users to technicians via ADManager Plus. After approval from the IT help desk, all self-service requests are updated in Active Directory.

Integrating ADManager Plus with ADSelfService Plus allows end users to raise self-service requests to:

  • Reset users’ passwords.
  • Unlock AD user accounts.
  • Update personal information in AD.
  • Subscribe to mail groups.

ADManager Plus’ REST APIs

A REST API offers a simple, convenient way to integrate applications irrespective of syntax or platform, providing a great deal of flexibility. Using ADManager Plus’ APIs, administrators can perform the following AD management operations from their in-house application or a third-party application not yet integrated with ADManager Plus:

  • Create user accounts in AD.
  • Reset users’ passwords.
  • Enable, disable, and unlock AD user accounts.
  • Delete AD users.
  • Search for AD users.

Hosting ADManager Plus on the Cloud

ADManager Plus is now hosted on some of today's most popular public cloud computing platforms, which means users can reap the benefits of efficiently managing their Active Directory from the cloud. Based on your organization's preferences, you can use ADManager Plus from:

Benefits

By integrating their applications, organizations can:

  • Save time and cut costs: When different departments work together to complete routine tasks, like onboarding a new employee, sharing information takes up time and resources. By connecting the applications used by different departments, integration enables teams to automate routine tasks, saving time and effort while cutting costs. For instance, organizations can streamline HR processes by integrating their HR application with an AD management tool that can automate some key HR processes, including user account creation, generating employee-related reports, etc.
  • Enhance security: Organizations can improve their security information and event management (SIEM) through real-time monitoring of AD logs. Integrating a log-generating application with their monitoring solution can help organizations detect security issues in real time.
  • Improve user experience and sustain productivity: Quicker resolution of user issues improves user experience as well as decreases idle time thus sustaining productivity.

Featured links

Other features

Bulk User Management

Fire a shotgun-shell of AD User Management Tasks in a Single Shot. Also use csv files to manage users. Effect bulk changes in the Active Directory, including configuring Exchange attributes.

Active Directory User Reports

Exhaustive reporting on Active Directory Users and user-attributes. Generate reports in user-activity in your Active Directory. Perform user-management actions right from the report interface!

Active Directory Compliance Reports

Active Directory reports to assist you for compliance to Government Regulatory Acts like SOX, HIPAA, GLBA, PCI, USA PATRIOT...and much more! Make your organization compliance-perfect!

Active Directory Workflow

A mini Active Directory ticket-management and compliance toolkit right within ADManager Plus! Define a rigid yet flexible constitution for every task in your AD. Tighten the reins of your AD Security.

Active Directory Cleanup

Get rid of the inactive, obsolete and unwanted objects in your Active Directory to make it more secure and efficient...assisted by ADManager Plus's AD Cleanup capabilities.

Active Directory Automation

A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.

Need Features? Tell Us
If you want to see additional features implemented in ADManager Plus, we would love to hear. Click here to continue

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