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Active directory delegation is crucial for any organization's IT infrastructure, as it provides a way for you to securely delegate management operations to technicians while ensuring they have the least privileges required to carry out their tasks. ADManager Plus' delegation feature is granular yet extensive, allowing you to delegate permissions for specific domains or even specific OUs. You can create customized delegation roles based on the tasks for which you want to delegate permissions.
On average, one third of all IT help desk calls are attributed to password resets. When these calls happen over and over, productivity is affected for both employees and IT administrators.
A solution that would benefit both parties would be to delegate password reset to a help desk technician. ADManager Plus lets you:
Most organizations have an account lockout policy in place to prevent brute force attacks. Account lockout policies render an account inaccessible for a specific period after a specified number of wrong password attempts happen. When this happens, users cannot access their accounts until the IT administrator unlocks it.
As users tend to forget or mistype their passwords often, account lockouts are a common occurrence in many organizations. This means account lockouts make up a major chunk of IT help desk calls. ADManager Plus can help you delegate permissions for unlocking AD user accounts by:
Secure and non-invasive delegation model: The rights or privileges assigned to technicians are purely at the product level, and their actual privileges in Active Directory remain untouched.
Customizable roles: A variety of roles can be created to give technicians the ability to perform different tasks (for example: reset passwords, move users, generate group reports, etc.).
Role-based/profile-based delegation of tasks to help desk technicians: Only the modules or features assigned to technicians will be visible to them.
OU-specific administration: Enable technicians to perform different sets of tasks in different OUs.
Cross-domain/multi-domain delegation: Allow technicians to perform the designated tasks in multiple domains.
Audit reports: Get a trail of all the actions that a help desk technician has performed and all the actions that have been performed on a technician or role.
If you would like to learn more about delegating permissions with ADManager Plus, you can find help here
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Manage AD, Office 365, Exchange, Skype for Business, and Google Workspace accounts of users, single or bulk, using CSV files or smart templates.
Reset password and set password propertied from a single web-based console, without compromising on the security of your AD! Delegate your password-reset powers to the helpdesk technicians too!
Granular reporting on your AD Computer objects to the minutest detail. Monitor...and modify computer attributes right within the report. Reports on Inactive Computers and operating systems.
Create and manage Exchange mailboxes and configure mailbox rights using ADManager Plus's Exchange Management system. Now with support for Microsoft Exchange 2010!!
Get rid of the inactive, obsolete and unwanted objects in your Active Directory to make it more secure and efficient...assisted by ADManager Plus's AD Cleanup capabilities.
A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.
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