Trying to reach a managed mobile device, fails and you get the error message "APNs is not reachable"
This could happen due to various reasons such as ,
Ensure that the following ports are open:
If the network in which Desktop Central server is installed has a proxy, ensure that the proxy settings are configured. Verify the user name and the password for proxy authentication, so that the Server can reach the APNs
If the specific ports are open and the proxy is configured properly, then you need to check the APNs certificate. Verify the APNs certificate if it is valid, and check if the APNs file format is .p12. If you still have problems with your APNs certificate, you need to re-generate a new APNs certificate and upload them.
Applies to: Scanning the mobile device, Distributing Apps, Associating Profiles
Keywords: MDM scanning, Associating profiles, APNs, Mobile Device Management
|Unable to resolve this issue?|
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|Other KB articles||24/5 Support|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.
Tel : +1-888-720-9500
Speak to us