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Reduce Tickets

Reduce Help Desk Password Tickets/Cost

Every organization strives to implement better practices and utilize every resource available with them to the fullest extent and stay ahead of its competition. To stay competitive it is necessary that all employees remain focused on their roles and are able to contribute better. For this a hassle free environment is necessary and also the need of the hour.

Considering that 30% of time is wasted in an organization waiting for a password reset ticket to be solved there, a significant loss in productivity of an employee and hence overall productivity of an organization. ADSelfService Plus is a web based Active Directory user password reset solution which helps to address the unproductive time an employee has to wait for any of his change password tickets.

This self-password reset tool allows an administrator to provide an employee/domain user with access to a web-based self service portal, thereby letting the domain user to securely reset his password or unlock his account - using the password reset/account unlock web interface - by answering a set of secret questions/reproducing the verification code.

ADSelfService Plus provides the following benefits to an employee and an organization:

  • Reduces the overall downtime of a computer
  • Allows users to self-reset/unlock their passwords/accounts securely
  • Allows users to self-update their profiles
  • Reduces password reset tickets/user account lockouts
  • Increases overall productivity of your employees
  • Allows helpdesk to focus on more pressing and important tasks
  • Reduces Help Desk Workload to a great extent
  • Reduced cost to maintain helpdesk workforce
  • Decrease in attrition rate on avoiding repetitive and mundane tasks
  • Secured Reset with control held with the domain user itself
  • Improved security with a set of validation questionnaire

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Some other benefits of ADSelfService Plus - Self Service Reset Password Management

Highlights

Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

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