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User Management

Adselfservice Plus User Management

Administrators in Schools, Colleges and other educational institutions manage student, staff and other user accounts. Students could be of the current or previous batches and across different departments or classes. Staff might be teaching, non-teaching and other administrative types. Students, staff and others add up to a huge volume of user accounts that an IT administrator in a school needs to manage.

Administrators might provide unique accounts with a login name and password, to all users in the organization. This allows users to access information within the organizational profile. Students tend to forget their login passwords more often, and approach administrators to reset their login passwords, this disrupts regular work flow. Staffs also face similar problems which accumulates as huge volumes of password reset tickets to administrators.

In such environment where users information keeps changing with time and also the increased volume of password reset tickets. Administrators are primarily concerned about

Is the Information available in your School records the latest?

With the large student and staff population in educational institutions one needs to realize that user personal information like correspondence addresses, telephone numbers, seating location and other information keep changing. This information is important and also must be authentic for the institution to communicate to the students and other staff members.  

To uphold real time and up-to-date databases some organizations enforce a standard procedures which involves users submitting an application to the Administrative staff. The administrative staff receives these applications accumulates a list and periodically makes the requested changes once every week or month depending on the quantum of requests. This information is stored in a sheet and is shared only among administrators. Is this the best practice?

Drawbacks

  • Update of all the collected requests will consume a considerable amount of time and resource.  This will force the organization to employ additional resources to perform these routine and monotonous tasks.
  • Students or staff do not volunteer to inform administrators on change in personal contact details, through such formal procedures.
  • The information updated by the administrative staff into the school records is prone to have manual errors and the information updated could be wrong(Less Authentic than desired).  
  • The probability of the updated information being immediately verified by the applicant himself or by others in the organization is low.
  • The turnaround time for any information to be update in the records could be considerably high.
  • Users cannot view information of other users within the organization. In any organization this will make communication further difficult.

Solutions from ADSelfService Plus

User Self Update Own Information:

Organizations today are looking at deploying effective methods to keep their records up to date. A self-service solution which allows an end-user to self update his personal information in the Active Directory is the need of the hour.

ADSelfService Plus is a robust self-service solution which helps organizations to effectively handle end user information (students, staff and others).

  • It allows students and staff to login into the ADSelfService Plus self service portal and update their own personal information into the organizations records; helping avoid complex procedures.
  • Administrators can restrict what fields a user can self-update; also fields that a user can view can be configured in the application.
  • ADSelfService Plus allows users to view their own personal information; this allows them to verify the correctness of information available.
  • This facility can be enabled for faculty, staff , students and also for Alumni as is desired by the institution.
  • The software also features an employee search feature which the administrator can embed in his website; the employee search feature facilitates users within the domain to search for other users from a web-browser.

Self Service Password Reset

Along with the self service update benefits ADSelfService Plus also benefits students and staff when they forget their login passwords. This can be done with the help self service password reset or account unlock option in ADSelfService Plus.

Administrators find the task to reset end-user passwords monotonous, routine and resource intensive.  ADSelfService Plus helps an administrator to be relaxed, and be least worried about password reset tickets.  He can deploy ADSelfService Plus in his environment and force users to enroll into the application by answering validation question and answers. Once this is done users who have enrolled into ADSelfService Plus can login into a web browser and self reset their passwords securely by conforming to the validation questions.

Other Benefits

Administrators can keep track of all changes done by users in the organization using ADSelfService Plus Application with the help of reports. Comprehensive reports on account and password status and also user activity can be generated with ease. These reports provide information on who, where and when a change has been made using the application and helps in Audits.

ADSelfService Plus application is flexible to accommodate a desired brand and can also be embedded within a website for easy user access.

Read Customer Stories of ADSelfService Plus in other Domains

Highlights

Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

ADSelfService Plus trusted by

A single pane of glass for complete self service password management