Self-service account unlock tool for Active Directory and cloud applications

Admins enforce frequent password changes and stringent password complexity policies to ensure organizational network security. However, these security measures can adversely affect user productivity when users forget their login passwords, causing frequent Active Directory account lockouts.

ADSelfService Plus, a self-service account unlock solution, allows local and remote users to unlock their Windows Active Directory and cloud accounts on their own.

Supported platforms for self-service account unlocks

ADSelfService Plus supports user directories including:

24/7 self-service options for locked-out user accounts

Be it a locked-out Google Workspace account or an Active Directory account, ADSelfService Plus enables users to unlock their accounts, regardless of whether they're in the office, on the move, or at home.

Identity verification in ADSelfService Plus

ADSelfService Plus analyzes user risk factors and ensures that users prove their identity via the enforced authenticators before allowing them to unlock their account. Admins can allow or restrict access based on a user's:

• Source IP address
• Device type used
• Time of access
• Source location of the access request

ADSelfService Plus supports the following multi-factor authentication methods to authenticate user identities:

ADSelfService Plus supports adaptive multi-factor authentication by analyzing user risk factors and triggers authenticators based on these factors. Admins can also enforce multi-factor authentication methods to self-service account unlock actions based on users' domains, organizational units, or group memberships.

Complete user enrollment with ADSelfService Plus

ADSelfService Plus requires users to complete enrollment before they can use the account unlock tool. To ensure 100% user enrollment, ADSelfService Plus enables IT admins to:

• Notify users to enroll for password self-service via email and push notifications.
• Force users to enroll when they log in to their machines with a persistent pop-up on their desktop.
• Utilize users' existing Active Directory information for enrollment.
• Automatically enroll users by importing enrollment data from CSV files or an external database.

Learn more about enrollment.

Benefits of ADSelfService Plus

1. Improved user productivity: Helps users unlock accounts from anywhere, at any time.
2. Helps with compliance: ADSelfService Plus helps comply with NIST, FFIEC, PCI DSS, CJIS, Section 508, and HIPPA regulations.
3. Increased ROI: Reduces the help desk workload significantly.

Some other benefits of ADSelfService Plus - Self Service Reset Password Management