ServiceDesk Plus MSP: All-in-one ITSM suite, Designed Specifically for Service Providers

ServiceDesk Plus MSP is a web based, full-fledged ITSM suite designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

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A buffet of ITSM essentials all on the same table

Powerful integrations with native and third party apps
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Flexible plans for your IT needs

Standard
IT help desk software

The perfect starter kit to get your ticketing right.

  • Account management
  • Incident management
  • Knowledge base
  • SLA management
  • Self service portal
  • Help desk reports
  • Automated billing
  • QuickBooks integrations
Professional
help desk + asset management

The right package for integrated IT Asset management.

  • Help desk management
  • Asset management
  • Asset depreciation assessment
  • Purchase and contracts management
Enterprise
help desk + change + asset + project

The full-fledged ITSM suite with all features that an IT service desk needs.

  • Service catalog
  • Change management
  • Project management
  • Problem management
  • CMDB
  • Computer Telephony integration

The Complete Help Desk for MSPs

Customer Testimonials

  • Stephen Rowney, Managing Director Infinet Network Solutions Pty. Ltd
    "ManageEngine ServiceDesk Plus MSP helps us manage our customers’ requirements day in and day out, 24x7, in ways that all other help desk software failed to achieve, and all that without having to spend SIX figures!"
  • Krasimira Stefanova, customer service director, Host Ventura
    "With ServiceDesk Plus MSP, we were able to easily build our knowledge base from scratch. Our technicians can now refer to knowledge base articles and copy them as ticket resolutions at the click of a button. This has helped us improve the overall ticket resolution time significantly."
  • Marc Kroesen, IT manager, Miratel solution
    "The selection of ManageEngine ServiceDesk Plus MSP has been entirely positive one - we have been thrilled with the degree of support we receive, the responsiveness to feature requests, the functionality of the platform and the features available to us."
  • Jason Roberts, Technical manager, TCNS - IT and Networks Support Provider
    "ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent SLA options based on customers, allows our technical staff to be kept update instantly on all requests and most of all provides easy to use reporting facility which can be scheduled giving me the time to concentrate on other business requirements."
  • Ramachandru Kulandaivelu (Raam), Information Technology, Cloud operations.
    "It (ServiceDesk Plus MSP) centralizes issues and makes us look professional. Also, it is a great, cost effective tool with excellent support."
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Web-based, ITIL-readyservice desk software for MSPs.

ServiceDesk Plus MSP delivers all-in-one ITSM: comprehensive help desk and service desk management, account management, asset management, remote controls, and advanced reporting. Its multi-tenant architecture and robust data segregation are perfect for managing all your customers' accounts.

Built to provide top IT services and supportto multiple clients.

 

Account management.

Personalization is key. Give each client their own automations, SLAs, knowledge base, and more.

 

Incident management.

Record, track, manage, and solve IT incidents; meet SLAs; and improve productivity with minimal impact to business.

 

Problem management.

Identify problems sooner and resolve them quickly using root cause analysis. Associate problems with related incidents so you can close them all at once.

 

Change management.

Implement changes with systematic approvals to achieve the smoothest transitions for your clients.

 

Automated billing.

Automatically generate bills and invoices to enjoy accurate, hassle-free billing and easily track your business' IT service delivery.

 

Service catalog.

Showcase the IT services you offer and provide customers with customized request templates for quick request logging.

 

Asset management.

Discover, track, and manage account-specific IT hardware and software assets, and maintain software license compliance.

 

CMDB.

Track, manage, and map the relationships and dependencies of all configuration items to stay on top of changes or outages, and make better decisions.

 

MSP Business Dashboard.New

Gain quick insights on key business and service desk activities.

 

Time Sheet.New

Get an accurate, consolidated view of the time spent by technicians across different activities.

 

Field service management.New

Schedule jobs efficiently by tracking your field staff and account-site locations on Zoho Maps or Google Maps directly from ServiceDesk Plus MSP.

 

Powerful integrations.

Integrate seamlessly with ManageEngine and Zoho products, as well as third-party applications like Quickbooks.

View all features

Flexible editionsto suit your needs

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Standard
IT help desk software
starts from
$1,445Annually
(10 technicians)
 
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Professional
Help desk + asset management
starts from
$1,445Annually
(2 tech and 500 nodes)
 
Open tab
Enterprise
Help desk + ITIL asset + project
starts from
$2,545Annually
(2 tech and 500 nodes)
 
ServiceDesk Plus MSP version 14 features

Trusted by the world's best organizations

  • SONY
  • Telarus
  • Fidelity
  • Salmon
  • Airbus
  • Barclays

Read what customers are saying about us

Customer quote

  • "ManageEngine ServiceDesk Plus MSP helps us manage our customers’ requirements day in and day out, 24x7, in ways that all other help desk software failed to achieve, and all that without having to spend SIX figures!"

    Stephen Rowney, Managing Director Infinet Network Solutions Pty. Ltd

  • "With ServiceDesk Plus MSP, we were able to easily build our knowledge base from scratch. Our technicians can now refer to knowledge base articles and copy them as ticket resolutions at the click of a button. This has helped us improve the overall ticket resolution time significantly."

    Krasimira Stefanova, customer service director, Host Ventura

  • "The selection of ManageEngine ServiceDesk Plus MSP has been entirely positive one - we have been thrilled with the degree of support we receive, the responsiveness to feature requests, the functionality of the platform and the features available to us."

    Marc Kroesen, IT manager, Miratel solution

Also support your IT on the go!

Faster support for happier customers.

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