Sometimes, a request might involve multiple technician work. In that case, the request can be divided into several tasks and each task can be assigned to a technician/group.
For example, consider a scenario where a new employee joins the organization. There is a list of tasks that need to be performed such as allocating seating location, providing a computer/laptop, installing necessary software, connecting telephone links, entering the employee's name in the active directory and so on. These operations can be considered as separate tasks and be can assigned to different technicians.
To know more about tasks such as how they can be added, assigned, managed and related to each other, visit the following pages: