Of all the integrations that supercharge your help desk, integrating with an endpoint management solution will prove highly beneficial. Here’s how:
Run periodic scans of the computers in your network to fetch software and hardware inventory details.
Manage IT assets in real time by receiving alerts for even the most granular changes.
Streamline help desk requests by empowering end users with predefined templates.
Thanks to single sign-on, every request raised from Desktop Central will be automatically logged as a ticket in ServiceDesk Plus.