The Zendesk benchmark for resolving tickets in one touch is 83 percent. Are you close to meeting that goal? Don’t worry, this target is well in your grasp with the Desktop Central - Zendesk integration.
Automate patch management, uninstall blacklisted applications, and secure USB devices.
Transfer files, invite another technician, and initiate a chat, voice, or video call, and record sessions.
Leverage automated installation and uninstallation of software from the ticket window.
Map Desktop Central and Zendesk assets to view comprehensive asset details from tickets.
Leverage a wide range of power saving schemes to remotely lock, shut down, restart, hibernate, and wake computers.
Access over 12 effective tools to troubleshoot computers without starting a remote session.