Access is Denied
Problem
You get the "Access is denied " error when:
- You are trying to install Desktop Central Agent remotely using the SoM functionality, but Agent Installation fails with the error message - "Access is Denied."
- You had manually installed the agent in the client computer and while trying to do a Remote Control, Inventory Scan, Patch Scan, it fails with the same error message - "Access is Denied.".
Cause
Admin credentials are essential for the Desktop Central Server to carry out remote operations like Agent Installation/ Patch Scan/ Inventory Scan/ Remote Control in the client machines. "Access is denied" error will occur if the credentials specified in SoM do not have admin privileges.
Resolution
The following description will help you eliminate the Access is Denied error and proceed with your desired activity using Desktop Central. For quick resolution, look into the section heading that is most appropriate to your network set up.
For Active Directory
In case you have an Active Directory set up, you will need to specify credentials that have Domain Admin privileges to avoid this error. To modify the credentials, follow the steps mentioned below:
SoM > Edit Credential > Select Domain > Specify the updated credentials (username / password)
Note:Admin Credentials of a particular OU, will not allow you to carry operations on computers of another Organizational Unit.
For Workgroup
In case of a workgroup set up, the credentials specified should have admin privileges on all the computers in a particular Workgroup. The following steps will help you modify the credentials:
SoM > Edit Credential > Select Workgroup > Specify the updated credentials (username / password)
For Windows Vista / Windows 2008 / Windows 7
In case you have installed the Desktop Central Server on a Windows Vista / Windows 2008 / Windows 7 machine, you will need to run Desktop Central Service as a domain admin user. Steps to change the logon account of the Manage Engine Desktop Central Server Service include:
- Goto Start menu --> Control Panel --> Administrative Tools.
- Click on Services.
- Right-click ManageEngine Desktop Central 7 Service, and then click Properties.
- On the Logon tab, select This account, and type the new account name and password. Enter the same password in the Confirm password text field.
- Click OK .
- Right-click ManageEngine Desktop Central 7 Service, and then click Restart.
More Information
If you still could not get it resolved, you can try installing the agents manually using the script or using Windows GPO. Click here for more details.
Applies to: Agent Installation Failure, Desktop Central Agent Installation
Keywords: Agent Installation, Desktop Central Agent Installation Failure, Installation Failure, Access Denied
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