Remote Desktop Software

Remote Desktop Software for Troubleshooting

Troubleshooting is a primary task for system administrators and takes up a lot of their time and resources. A capable Remote Desktop Software goes a long way in assisting IT admins and making the troubleshooting process faster and more reliable. Desktop Central has an extensive set of features that enable you to access computers in your network (in both LAN and WAN) remotely and securely:

  1. Web-based Remote Control
  2. Troubleshooting via Mobile App
  3. User Privacy Protection
  4. Remote File Transfer
  5. Multi-Monitor Support
  6. Remote Session Recording
  7. Integrated Chat
  8. Controlling User Sessions
  9. HIPAA and PCI Compliant
  10. Supported OS Versions

Web-based remote control

Desktop Central provides a web-based access to the remote computers. This means that a remote connection can be established from anywhere and it does not require any additional client software to be installed other than the Desktop Central agent. It also avoids dependency on other technologies like Java or ActiveX and leverages them only for specific tasks, while allowing you to control computers even through tablets.

Remote Desktop Sharing

Troubleshooting via Mobile App

With Desktop Central's mobile app, you can remotely control the devices within your network and troubleshoot anywhere, anytime.

User privacy protection

When connecting to remote computers using remote desktop sharing option, the adminstrators can opt to get user's permission before connecting to their desktop. A dialog box pops up on the user's screen requesting remote access. This ensures user's privacy.

Remote file transfer

Desktop Central allows you to remotely access desktops and transfer files between them. The remote desktop sharing mechanism supports remote login to any desktop on the network that has remote control privileges. Files are transferred across domains and workgroup using the Active-X Viewer and Java viewers, making the entire process fast, reliable, and secure.

Multi-monitor support

A remote machine having more than one monitor will be automatically detected and all the active monitors would be displayed over the remote control session. Any of these screens can be selected accordingly. Multi-monitors are especially useful when you need to troubleshoot a remote machine in a collaborative manner.

Remote session recording

Remote recording feature of Desktop Central ensures better security and is useful for auditing purposes. Administrators can view the recorded remote sessions to monitor the session activities and ensure data security. These recorded sessions can also be downloaded by prompting user for authentication. This ensures that the information is under careful supervision and provides rock solid security. Companies that strive to comply with the regulatory bodies, like HIPPA compliance, PCI compliance, Trade Practice compliance, can use this feature to ensure that they meet the compliance standards.

Integrated chat

Administrators will be able to initiate a chat session with the user to improve collaboration or to seek any assistance. Options are also provided for a voice or video call.

Controlling user sessions

Desktop Central provides the flexibility to take control of the computer or just the user by shadowing the session. You also have the option to directly access control panel, command prompt, power options, disk cleanup, etc.

HIPAA and PCI Compliant

Achieve compliance standards like HIPAA and PCI easily with Desktop Central.

Supported OS versions

Desktop sharing supports all of the following OS versions:

Free desktop sharing

The free edition of Desktop Central offers remote desktop sharing for up to 25 desktops.

Refer to the online help documentation for more details on desktop sharing.