Agent Installation - Knowledge Base

Agent Installation Failure - "systeminfo.exe/netsh.exe - Unable to Locate Component"

Problem

You are trying to install Desktop Central Agent either manually/automated, but agent installation fails with an error message - "systeminfo.exe/netsh.exe - Unable to Locate Component".

Cause

This behavior can occur if either of the following conditions is true:

• The Windows Path environment variable does not point to the %SYSTEMROOT%\System32\Wbem folder.
• The %SYSTEMROOT%\System32\Wbem\framedyn.dll file is missing or damaged.
  

Resolution

To resolve this issue, use the method that is appropriate to your case.

Verify System Variables

1. Click Start, right-click My Computer, and then click Properties on the shortcut menu that appears.
   
2. In the System Properties dialog box, click the Advanced tab.
3. Click Environment Variables.
4. Under System variables, click Path, and then click Edit.
   Note: If no Path variable is listed, click New. In the Variable name box, type Path.
5. In the Variable value box, type the following:
   %SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\wbem   
   
6. Click OK three times (each time that you have the option).

Replace the Framedyn.dll File

1. Click Start, and then click Run.
2. In the Open box, type %systemroot%\system32\dllcache, and then click OK.
3. Right-click framedyn.dll, and then click Copy on the shortcut menu that appears.
4. Click Start, and then click Run.
5. In the Open box, type %systemroot%\system32\wbem, and then click OK.
6. On the Edit menu, click Paste. If you are prompted to replace the existing file, click Yes.

Applies to:Agent Installation Failure, Desktop Central Agent Installation, Unable to Locate Component

Keywords:Agent Installation, Desktop Central Agent Installation Failure, Locate Component, systeminfo.exe

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