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Remote Control - Knowledge base

Unable to use Ctrl+Alt+Del feature on Remote Computers Vista OS/Windows 7/Windows 2008

Problem

Unable to use Ctrl+Alt+Del feature on remote desktop running Vista OS/ Windows 7/ Windows 2008.

Cause

Problems to use Ctrl+Alt+Del feature on remote desktops running Vista OS/ Windows 7/ Windows 2008 may occur due to one or more of the following reasons:

  1. User Access Control(UAC) is disabled in the remote machine running Vista OS/ Windows 7/ Windows 2008.
  2. Secure Attention Sequence(SAS) is disabled in the remote machine running Vista OS/ Windows 7/ Windows 2008.

Resolution

Enable UAC in the Remote Desktop running Vista OS/ Windows 7/ Windows 2008

  • Goto Start --> Run --> type msconfig. This opens the System Configuration Window.
  • Click on Tools tab.
  • Locate and Click on"Enable UAP" or "Enable UAC" option item. This opens a Command Prompt window that automatically executes and runs certain process to Enable UAC.
  • Close the cmd window when done. Also close msconfig window.
  • Restart the computer for the changes to apply.

Set the Policy :

  • Execute Gpedit.msc  from Run prompt.
  • Goto "Computer Configuration" -> "Admin Templates" -> "Windows Components" -> "Windows Logon Options"
  • In Windows LogOn Option , double click "Disable enable software Secure Attention Sequence"
  • Select "Enable" option and "Services and Ease of Access application"
  • Click OK.

Applies to: Remote Desktop Management, Troubleshoot Vista Remote Desktop, Remote Vista Desktop Connection problems, Enable UAC, Enable SAS, Remote Windows 7/ Windows 2008 Desktop Connection

Keywords: Remote Vista Desktop, Manage Remote computers, Troubleshoot Vista Remote machines, Enable SAS

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