Server and Desktop Management Software

Note: If you are new to Desktop Central, download the Complete EXE. No need to download Service Pack separately.

We recommend users to move to the latest version, Desktop Central 8 build #80000 (How can I find my Build number?)

Migrate from Build 70001, 70002, ......, 70019 to Build 70100	Migrate from Build 70101, 70102, ......, 70108 to Build 70203	Migrate from Build 70201, 70202, ......, 70212 to Build 80000
Customers using builds 70001 to 70006 can install this Service Pack for migrating to the latest build to address the listed issues.	Customers using builds 70100 and above can install this Service Pack to move to the most recent version.	Customers using builds 70200 and above can install this Service Pack to move to the Desktop Central 8.
Service Pack How to Install | README	Service Pack How to Install | README	Service Pack How to Install | README

Important Note

If you are using a build earlier to 70001, follow migration sequence or please contact Technical Support to upgrade.

Instructions to Apply Service Packs & Hot Fixes

1. Shut down Desktop Central. (either through Start --> Programs -->ManageEngine Desktop Central --> Stop Desktop Central or Right click Desktop Central logo on the Notification area of Task bar and click Shut down Server)
2. Important:
   1. Take a backup of the Desktop Central installation directory (<Install_Dir>/DesktopCentral_Server) to avoid any data loss during the upgrade process.
   2. If you have installed Desktop Central Server on Windows Vista, Windows 7 or Windows 2008, you should login as a default administrator before running the Update Manager tool.
3. Execute the UpdateManager.bat file present in the <Desktop Central_Home>/bin directory.
4. Click "Browse" and select the.ppm file that you have downloaded.
5. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated.
6. Wait until the service pack / hotfix is fully installed.
7. Click "Close" and then click "Exit" to exit the Update Manager tool.
8. Start the Desktop Central.

Troubleshooting Tips

In some rare scenarios, you might get an error while starting Desktop Central after upgrading to version 7 as "Failed to start Desktop Central Service". Follow the steps below to resolve:

1. Restart the computer where Desktop Central Server is installed.
2. Open a command prompt and change directory to <DesktopCentral_Server>/bin directory.
3. Execute the script as below:
   DCService.bat -i
   
4. Start the Desktop Central Server.

How do I find out my build number?

Log in to the Desktop Central web client, and click the "About us" link in the top pane. You will find the build number mentioned below the version number. This is the build number of the currently installed Desktop Central.