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Directory Name is Invalid

Problem

Software deployment has failed. The error message that you see is, ' The directory name is invalid '.

Cause

You cannot access the root folder because the root path that you have specified is not a valid directory.

Note: If you have included the name of the executable file, remove it.

Resolution

You are required to specify a valid working directory. The working directory you specify to deploy software should not contain the executable file path. It should should limit to the folder containing the executable.

You can verify the root path or working directory from the following location:
Software Deployment --> Add Package --> Advanced Options --> Installer/Uninstaller Settings (enable) --> EXE/MSI Root Path

Example

Following are examples for names for a valid working directory:

  • \\server-name\software-folder - correct
  • \\server-name\software-folder\filename.exe - incorrect
  • \\server-name\software-folder\filename.msi - incorrect

If problem persists, contact support with the following details:

  • Log files from the Desktop Central Server
  • Log files from the Desktop Central agent. These should be related to the system in which the installation has failed
  • The software package that you were trying to install

Applies to: Software Deployment

Keywords: Root Path Error, Software Deployment Failure, Invalid Directory


Unable to resolve this issue?

If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.

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Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel   : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

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