Software Deployment failure - Access denied to deploy software

Problem

You get "Access is Denied" error during Software Installation.

Cause

You may encounter the "Access is Denied" error during Software Installation due to one or more of the following reasons:

1. The file or path that hosts the installable does not have access privileges to all users (Everyone group).
2. The user name specified in Run As option under Define Configuration does not have the required privileges.
3. In a  Multi-Domain set up, if the Share is in one domain and the client trying to access the share is in another domain.

Resolution

Check out the solution that is most appropriate to your environment.

For Single Domain/Workgroup

Check whether the network share has READ Access to Authenticated Users and Everyone group.  Else grant the necessary privileges.

If you have used 'Run As' option while installing the software, ensure that the user has necessary privileges to access the path, to install the software and create folders under "Program Files" in the client computer.

In case the above resolution does not work use the Copy folder/file options along with the Run As.

Note:

1. The username and password used in the Run As field should have admin privileges and also have READ access to the share in case  Everyone group does not have permissions.
2.  To use the Copy folder/file options you will need to set the Root path for the particular package as follows:
• Go to  Software Deployment and select Software Repository
  
• Click the Edit icon corresponding to the package name
  
•  Enable  Installer/Uninstaller settings under Advanced Options
  
•  Ensure you have configured the EXE/MSI Root path correctly.

For Multi Domain/Workgroup

In case of Multi-Domain, use the http upload method to deploy software across domains/workgroups. Else create a new copy of the Network Share folder on a machine within a domain that hosts the client machine. Refer to the video to learn more on creating a network share.

For Vista and above Client Machine (in case UAC is enabled)

In case you have specified the default Administrator UserName and Password in the Run As option and if the above two scenarios are not eventful, then contact support with the log files. Else try to install the software manually without silent switches by logging in as the user as specified in the Run As option and check whether the application is getting executed successfully. In case the application does not get deployed, there is likely to be an issue with the package; contact the Software Vendor to resolve. And in case the manual deployment is successful, then contact support contact support with the following details for our research team to analyze and provide you a suitable fix.

1. Log files from Desktop Central Server.
2. Log files from Desktop Central Agent pertaining to the computer where installation has failed.
3. The Software Package that you were trying to install.
   
   

Applies to: Software Installation, Software Installation failure, Access Denied to Deploy, Software Deployment Status

Keywords: Software Installation Failure, Access Denied to deploy Software, Software Distribution Status

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