Service Pack Installation - Knowledge base

Windows XP Service Pack 3 (SP3) Installation Failure

Problem

The Windows XP Service Pack 3 (SP3) installation fails always. You get an error message - "Fatal Error during installation".

Cause

Windows XP Service Pack 3 installation will fail with the error message "Fatal Error during installation", if the patch KB925877 is installed on the target computer.

Resolution

You will need to uninstall the patch KB925877, prior to installing SP 3. Use the Install Software configuration to uninstall the patch first (using a pre-installation script) and then install SP3. This procedure needs to be followed as, Patch Uninstall option is not available in the Service Pack Installation. Follow the steps below to install Windows XP SP3:

  1. Download the uninstall_script_kb925877.txt and rename it as uninstall_kb925877.vbs.
  2. Add a software package for Windows XP SP3.
  3. Specify the uninstall_kb925877.vbs as a pre-installation script. Do not specify any Exit Code.
  4. Define a Install Software Configuration and deploy with switches "/passive /quiet /norestart" at the Installation Command with switches/ Arguments text field..

Applies to: Windows XP Service Pack 3, Windows XP SP3 installation, Service Pack installation, Patch Deployment

Keywords: Uninstall Windows XP SP3, Windows XP Service Pack 3 installation failure, Deploy patch, Install service Pack

Unable to resolve this issue?
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.


 * Mandatory Fields

Other KB articles 24/5 Support

Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.

Tel : +1-888-720-9500
Email : desktopcentral-support@manageengine.com

Speak to us

  • Join the Desktop Central Community, to get instant answers for your queries, register with our Forum.
  • Look out for the latest happenings in Desktop Management, follow our Tweets on Twitter.
  • Get to know the latest updates and Best Practices in Desktop Management through our Blog.
HeadingX