A robust and easy-to-use help desk that helps organizations automate their customer service and IT support processes to deliver consistent, reliable and superior service to both internal and external customers.

Reduce call volumes to your help desk with a Web-based self service portal where users can search the knowledge base, submit a request or check the status of their open requests – without adding to your incoming call volume.

Empower your technicians with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.

Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.

Track and manage IT assets across your entire organization and get accurate hardware and software inventory information across Windows/Linux.

Track software usage, license violations and ensure compliance. Minimize software costs by knowing exactly what you have and what you need.

Track and Manage your IT purchases using the Purchase tracking feature and automatically create assets from POs.

Track all your support/maintenance contracts and lease agreements using Service Desk Plus and get alerted when contracts are due for expiry.

Restore normal services as soon as possible with workarounds or solutions to make sure that it does not affect business.

Find the root cause of incidents and reduce the impact on business. Problem Management is a proactive approach that prevents recurrence of incidents.

Implement a comprehensive change management system that allows you to handle pre-approved changes and changes with complete approval cycle.

CMDB is a centralized repository that holds all the information about all the assets. CMDB also manages the relationship between the Configured Items(CIs).

Create and manage a comprehensive list of all the assets and product types that your organization owns and how many you have in each type.

Service Desk Plus tightly integrates with OpManager, network monitoring software and can automatically create tickets whenever a network fault is detected.

Create a custom report with the required fields in it as a tabular report or as a matrix report or select from the list of ready made reports.

Select from the list of predefined asset reports and inventory reports or just create one based on your need with the custom report option.