| Help
Desk |
A robust and easy-to-use help desk that helps organizations automate their customer service and IT support processes to deliver consistent, reliable and superior service to both internal and external customers. |
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| Self-Service Portal |
Reduce call volumes to your help desk with a Web-based self service portal where users can search the knowledge base, submit a request or check the status of their open requests – without adding to your incoming call volume. |
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| Knowledge Base |
Empower your technicians with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution. |
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| SLA Management |
Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations. |
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| IT Asset & Inventory Management |
Track and manage IT assets across your entire organization and get accurate hardware and software inventory information across Windows/Linux. |
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| Software License Tracking |
Track software usage, license violations and ensure compliance. Minimize software costs by knowing exactly what you have and what you need. |
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| Purchase Order Tracking |
Track and Manage your IT purchases using the Purchase tracking feature and automatically create assets from POs. |
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| Contract Management |
Track all your support/maintenance contracts and lease agreements using Service Desk Plus and get alerted when contracts are due for expiry. |
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| Incident
Management |
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Restore normal services as soon
as possible with workarounds or
solutions to make sure that it
does not affect business.
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| Problem
Management |
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Find the root cause of incidents
and reduce the impact on business.
Problem Management is a proactive
approach that prevents recurrence
of incidents.
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| Change
Management |
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Implement a comprehensive change
management system that allows
you to handle pre-approved changes
and changes with complete approval
cycle.
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| Configuration
Management Database(CMDB) |
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CMDB is a centralized repository
that holds all the information
about all the assets. CMDB also
manages the relationship between
the Configured Items(CIs).
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| Product Catalog |
Create and manage a comprehensive list of all the assets and product types that your organization owns and how many you have in each type. |
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| OpManager Integration |
Service Desk Plus tightly integrates with OpManager, network monitoring software and can automatically create tickets whenever a network fault is detected. |
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| Help Desk Reports |
Create a custom report with the required fields in it as a tabular report or as a matrix report or select from the list of ready made reports. |
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| Inventory Reports |
Select from the list of predefined asset reports and inventory reports or just create one based on your need with the custom report option. |
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