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Customer Experience Management
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Customer portal
Embed the customer portal to your website for ticket creation, user registration, view knowledge base by your customers.
Change the look and feel of the customer portal with extreme flexible customizations.
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Computer telephony
Screen pop with caller information and one-click review/create requests to each support rep.
Click-to-dial your customers instantly.
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Remote assistance
One click email to customers to provide remote assistance.
Share your desktop, view another desktop or troubleshoot remotely, without switching to a different tool.
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User surveys
Create and trigger users surveys automatically on completion of a request.
Monitor or report your supportrep's/company's performance from customer's view.
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