Alarm Escalation

The management of IT infrastructure is dynamic, with notifications and alerts coming in from all ends of the network. The challenges that face an IT operations team can evolve quickly, and IT admins are left with little time to react to each network issue and bottleneck.

In addition to alerting admins to the issues needing immediate resolution, alarms in IT infrastructure management can also be about performance degradation, resource capacities approaching its limit, maintenance reminders, and so on. All these issues require attention, but their importance varies. There needs to be a mechanism that allows IT admins set aside non-critical alarms and attend to critical alarms that require their immediate attention and expertise. Without classification and prioritization, critical alarms can go unattended, lost amongst the overwhelming number of notifications and alarms that arise throughout the day. Avoid havoc in your infrastructure by recognizing and resolving critical alarms in time.

Monitoring and alarms in OpManager Plus

OpManager Plus observes the infrastructure for network faults or issues, and duly reports it to the user or administrator via SMS or email. The Alarms tab in OpManager Plus shows an overview of all the alarms, enabling the user to sort and filter according to criteria such as severity, device type, alarm type or time of occurrence. Clicking on each alarm in the list view opens up a screen of detailed information, including the affected component, condition, or event that triggered the alarm, associated messages, or log entries. Comprehensive information about the alarm helps IT admins get a better understanding of the issue for effective troubleshooting.OpManager Plus enables IT admins to acknowledge every alarm and indicate when the issue has been taken up and is being worked on.

Role of Alarm Escalation in OpManager Plus

When an alarm is left unattended for a prolonged period, it should be escalated to the administrator, manager, or assigned to the relevant team. For example, for a website hosted on a server, a critical alarm comes in conveying that the server is running out of disk space. The alarm is sent to the team of IT engineers. However, the IT engineers fail to resolve the issue within a specific period of time, so the alarm is escalated to an IT admin or manager. Upon escalation, the manager can take quick action on the issue by contacting the hosting provider and purchasing more server disk space.

Alarm Escalation in OpManager Plus starts by adding Alarm Escalation Rules. In the rules, you can provide all the details, add contact details of those to be notified, and specify the duration within which the alarm must be resolved.

The IT admins can then move ahead with fault cause identification by analyzing logs and pinpoint the exact log entry which may have caused the alarm to spike. Seamless root cause analysis and correlation are powerful features in OpManager Plus that helps achieve observability.

The Alarms tab on OpManager Plus acts as the control center for monitoring, managing, and responding to alarms generated by the infrastructure, enabling IT teams to proactively address issues, ensure high availability, overall health, and performance of the IT environment.

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