While working with Mobile Device Manager Plus, you might encounter issues which can be resolved quicker and better by the MDM Support team, if provided with the logs.
The logs can be sent to the MDM Support team as explained below:
The other option is to send the logs directly from the MDM app. Open the MDM app, click on the Support tab.
To send logs to MDM support via E-mail, select the corresponding option. Provide the Issue Type, Problem Description if need be and select the checkbox before clicking on OK, to send it to the MDM support team.
Specify the mail app using which you want to send the logs to the MDM support team
To send the logs to the server(applicable only for MDM On-Premises), select the option Send logs to server and follow the on-screen instructions.
You can also upload the logs of Android devices managed by MDM. You can find the steps to archive the logs and the steps involved in sending it to the Mobile Device Manager Plus support.
The log files are successfully sent to Mobile Device Manager Plus support.
Follow the steps to extract the ME MDM App logs.
Follow the steps to send your logs to MDM support.
You can also upload the logs of the Secure Gateway configured with Mobile Device Manager Plus. Follow the steps given below to upload the logs from the Secure Gateway to the Mobile Device Manager Plus support team.
The secure gateway server logs will be uploaded successfully.