What is Remote Control on Android?

Android Remote Control is the capability that allows admins to remote access Android devices. With the help of Android Remote Control, admins can remotely control Android devices, thereby reducing the time spent on resolving mundane issues like excessive battery drain and app crash. With the option to remotely control Android phones, admins can ensure there is no loss in productivity by quickly resolving issues without physically accessing the devices.

Why remotely control Android phones?

In addition to device not being available in the organization's premises, troubleshooting issues on remote devices also pose the following concerns:

  • The remote user may not be technical adept to follow the instructions provided by the helpdesk technician.
  • The device could be in Kiosk Mode and the user must not remove the device from Kiosk Mode.
  • The technician has to provide sensitive credentials that cannot be shared with the users.

All of these issues can be resolved if the technician can remotely control Android devices and directly perform the actions on the devices. Mobile device management (MDM) solutions like Mobile Device Manager Plus allows admins or technicians to remotely control Android devices or view the device screens to help remotely troubleshoot devices.

Supported devices

Mobile Device Manager Plus supports remote control and remote viewing for the following devices:

Remote Control

Some of the devices that can be remotely controlled when enrolled as Device Owner are: 

  • Samsung devices
  • Sony device
  • Lenovo devices (Models T3,T4,T5,M10)

For a complete list of supported devices, refer this document

Remote View

The following devices can be remotely viewed:

  • Android device provisioned as Device Owner and running Android 5.0 or above
  • Supervised iOS devices running iOS 11 or above

How to remotely control Android devices?

Admins can remotely control Android devices by following the steps given below:

  • On the MDM server, click on Remote Control in the Device Mgmt tab.
  • Here'll you'll find a list of devices that support remote control or remote view.
  • In this case, let's remotely control Android phone. Select the device with Android Remote Control capabilities and click on Remote Control.
  • This will initiate a session to remote access Android device.
  • Remotely control Android phone and resolve the issue. In addition to remotely accessing Android devices, the admin can remotely chat with the user to better understand the issue or provide instructions.
  • Once the issue is resolved, end the remote access of Android device.

 

Check out this video for a step by step walkthrough of configuring Android Remote Control

 

 

Benefits of Android Remote Control with Mobile Device Manager Plus

In addition to allowing users to remotely control or view the screens on Android devices, Mobile Device Manager Plus also supports the following

  • No additional app required: Android Remote Control can be initiated without the need for users to install an additional app on the device. Mobile Device Manager Plus uses Zoho Assist for the remote sessions, which are bundled free with Mobile Device Manager Plus.
  • Remote chat: Admins can chat with the user over the remote session and download the chat transcript for future reference.
  • Execute Remote Commands: Admins can remotely perform commonly used functions like reboot remotely using chat commands. Kiosk Mode can also be temporarily disabled using chat commands for troubleshooting. Refer the help doc a complete list of supported remote actions.
  • Unattended Remote Control: In organizations where devices are unmanned, for example devices used for digital signage, Mobile Device Manager Plus optionally supports unattended remote access. The admins can control the device without the need for user authorization

For details about iOS screen sharing, refer this document.

Refer the help document for the steps to configure Android remote control