Error while remotely connecting to macOS 10.14 (Mojave), macOS 10.15 (Catalina) or macOS 11 (Big Sur)

Problem

Remotely connecting to Mac computers fails with an error message "Accessibility / screen capturing permissions not configured".

Cause

This might occur when ManageEngine Remote Access component of Desktop Central has insufficient privileges to remotely control that computer.

Resolution

To resolve this problem, grant accessibility and screen capturing permissions for ManageEngine Remote Access component to remotely control the computer.

Steps

Choose the operating system:

macOS 10.14 Mojave

macOS 10.15 Catalina

macOS 11 Big Sur