Agent/technician communication failed since gateway port was not reachable.
Communication failed at the agent/technician side when connections were initiated. This could be due to the following reason:
To confirm if this is the reason, check for port reachability, using Telnet. Execute the following command in the Command Prompt window:
For example, telnet 192.168.110.23 8443. The default gateway port given by Desktop Central is 8443 (Remote Access Plus is 7333), however if you have changed it, you can verify it under Remote control settings. If you are unable to connect, you can be sure that the either firewall or proxy is blocking communication between the server gateway port and the agent/technician.
Communication blocked by firewall/proxy settings
If the gateway port is not reachable check if the communication is blocked by firewall or proxy settings in your agent/technician computer. Unblock firewall or configure proxy settings, such that the gateway port is reachable from the agent/technician computer for smooth communication.
If you have blocked gateway port using Windows firewall, follow the below steps to unblock firewall.
You have now successfully unblocked firewall.
Applies to: System Manager, Chat
Keywords: Gateway port, agent communication, technician communication