You are not be able to upgrade your Desktop Central server to a later version and you are not entitled to avail the services of Desktop Central support team. This could be due to one of the following reasons:
You will have to upgrade your AMS license and upload it in the Desktop Central server. Follow the steps mentioned below to renew and upload the AMS license:
To renew the AMS, fill in the details in the below mentioned form and click submit. You will receive a quote from ManageEngine's sales team, who will assist you on the renewal process.
After renewing the AMS, you will have to upload it in the Desktop Central server. You will have to follow the steps mentioned below to upload the AMS in the Desktop Central server:
You have now successfully renewed and uploaded the AMS in the Desktop Central server. You can now upgrade Desktop Central to a later version and also avail services from Desktop Central support.