Using Endpoint Central with Anti-virus Applications

To ensure unhindered functioning of Endpoint Central, you need to add the following files to the exception list of your anti-virus application:

• The following files located in the agent machine under C:\Windows\Temp\DesktopcentralAgent\
  • DesktopcentralAgent.msi
  • DesktopcentralAgent.mst
  • DCAgentServerInfo.json
  • DMRootCA.crt
  • DMRootCA-Server.crt
• The following files located in the agent machine under C:\Windows\Temp
  • DesktopcentralAgent.msi
  • DesktopcentralAgent.mst
  • DCAgentServerInfo.json
  • DMRootCA.crt
  • DMRootCA-Server.crt
  • AgentInstallercomponent.exe
  • AgentUpgrader.exe
• The following files located under <Agent_Installed_Directory>\bin
  • For 64 bit machines, insert the following directory path in place of <Agent_Installed_Directory> : C:\Program Files (x86)\DesktopCentral_Agent
  • For 32 bit machines, insert the following directory path in place of <Agent_Installed_Directory> : C:\Program Files\DesktopCentral_Agent
  • AgentQPPMUpgrader.exe
  • DCFAService.exe
  • DCFAService64.exe
  • DCFAUser.exe
  • DCProcessMonitor.exe
  • DCProxyFinder.exe
  • DevExe32.exe
  • DDevExe64.exe
  • EMSAddonInstaller.exe
  • SecureDCProcess.exe
  • ToolsIQ.exe
  • WakeOnLan.exe
  • agent_troubleshooting_tool.exe
  • cfgUpdate.exe
  • checkvolume.exe
  • dc_cad.exe
  • dcagentregister.exe
  • dcagentservice.exe
  • dcagenttrayicon.exe
  • dcagentupgrader.exe
  • dcannouncement.exe
  • dcappcontrol.exe
  • dcchat.exe
  • dcconfigexec.exe
  • dcfilescan.exe
  • dcfilesystem.exe
  • dcinventory.exe
  • dcmsghandler.exe
  • dcondemand.exe
  • dcpatchscan.exe
  • dcrdsagentwindow.exe
  • dcrdservice.exe
  • dcremregistry.exe
  • dcscreenrec.exe
  • dcstatusutil.exe
  • dcswmeter.exe
  • dctask64.exe
  • dctoolseventviewer.exe
  • dctoolshardware.exe
  • dcuninstallsw.exe
  • dcupload.exe
  • dcusb32.exe
  • dcusb64.exe
  • dcusbsummary.exe
  • dcwol.exe
  • dcwolsettings.exe
  • dpinst64.exe
  • dpinst86.exe
  • drvforceupdate.exe
  • file_system_watcher.exe
  • folder_backup.exe
  • mdmregistrationhandler.exe
  • mdmregistrationhandler_64.exe
  • metroapps.exe
  • rapchat.exe
  • rdsrunasuser.exe
  • secaddoncrashanalyser.exe
  • selfserviceportal.exe
  • sysmanager.dll
  • uemsnotifications.exe
  • usbeDevicelist.exe
  • ClientAuthHandler.dll
  • ClientSocket.dll
  • DetouredDll32.dll
  • DetouredDll64.dll
  • DumpCreator.dll
  • RemComm.dll
  • UIControls.dll
  • dcdriverupdates.dll
  • dcondemandtasks.dll
  • dcpatchutils.dll
  • selfservicedll.dll
  • wsClientSocket.dll
  • driverfiles.7z
  • 7z.dll
  • 7z.exe
  • 7za.exe
  • GdiPlus.dll
  • msvcp110.dll
  • msvcr110.dll
  • vccorlib110.dll
• Also, add the following files in the exclusion list from the Agent Installed Directory:
  • <Agent_Installed_Directory>\agent\dcTroubleshoot.exe
  • <Agent_Installed_Directory>\rds\AgentHook.dll
  • <Agent_Installed_Directory>\rds\dc_rds.exe
  • <Agent_Installed_Directory>\rds\libcurl.dll
  • <Agent_Installed_Directory>\rds\WebrtcDLL.dll
  • <Agent_Installed_Directory>\rds\ZChangeNotifier.dll
  • <Agent_Installed_Directory>\rds\FileTransfer\dcfiletransfer.exe
  • <Agent_Installed_Directory>\scripts\AddTCPIPPort.vbs
  • <Agent_Installed_Directory>\scripts\Bit-locker.bat
  • <Agent_Installed_Directory>\scripts\DisableEnableEthernet.vbs
  • <Agent_Installed_Directory>\scripts\InitCmd.bat
  • <Agent_Installed_Directory>\scripts\MessageBox.vbs
  • <Agent_Installed_Directory>\scripts\Tools.vbs
  • <Agent_Installed_Directory>\scripts\generalAlerts.vbs
  • <Agent_Installed_Directory>\dcagent.dll
  • <Agent_Installed_Directory>\dcconfig.exe
  • <Agent_Installed_Directory>\DownloadRepository - Complete Directory should be excluded
• The following files from the Windows System32 directory:
  • C:\Windows\SysWOW64\dcagenthttp.dll (For 64 bit machines)
  • C:\Windows\SysWOW64\dclibxml2.dll (For 64 bit machines)
  • C:\Windows\System32\dcagenthttp.dll (For 32 bit machines)
  • C:\Windows\System32\dclibxml2.dll (For 32 bit machines)
  • C:\Windows\System32\Remcomsvc.exe (For 32 bit machines)
  • C:\Windows\SysWow64\Remcomsvc.exe (For 64 bit machines)

To ensure unhindered functioning of Endpoint Central, you need to add the following paths to the exception list of your anti-virus application for Mac:

• /Library/DesktopCentral_Agent/bin

To ensure unhindered functioning of Endpoint Central, you need to add the following paths to the exception list of your anti-virus application for Linux:

• /usr/local/desktopcentralagent/bin

 On the computer where Endpoint Central is installed, you should add dcnotificationserver.exe and dcwinutil.exe to the exceptions list

The following .exe file names should be added to the exception list of Symantec Endpoint Protection, for the Endpoint Central Distributional Server to be fully functional:

• The following files located under <installation drive >\Program Files\\DesktopCentral_DistributionServer\bin directory:
  • dcagentupgrader.exe
  • dcdsinstallwizard.exe
  • dcdsservice.exe
  • dcreplication.exe
  • dc_httpd.exe
  • 7za.exe
  • ab.exe
  • abs.exe
  • AgentQPPMUpgrader.exe
  • ApacheMonitor.exe
  • dcdshttprequesthandler.exe
  • dcdsondemand.exe
  • dcdsservicerequesthandler.exe
  • dcupload.exe
  • ds_troubleshooting_tool.exe
  • dsAD.exe
  • htdbm.exe
  • htdigest.exe
  • htpasswd.exe
  • httxt2dbm.exe
  • logresolve.exe
  • RemCom.exe
  • rotatelogs.exe
  • wintty.exe
  • <installation directory><installation drive >\Program Files\DownloadRepository
  • C:\Windows\System32\remcomsvc.exe - For 32-bit systems
  • C:\Windows\Syswow64\remcomsvc.exe - For 64-bit systems

All the above mentioned files are verified and signed by our organization. Hence, excluding them from Antivirus solution won't be harmful. For more information, see How to add an exception to SEP?

Applies to: Agent Installation, Compatible with Symantec Endpoint Protection

Keywords: Uninstall Agents, Agent Uninstallation, Endpoint Central Uninstallation