Causes and resolutions for issues relating to auto assigning users/owners to workstations in ServiceDesk Plus OnDemand (SDPOD) from Desktop Central (DC).
Owner of a workstation is assigned from DC to SDPOD after an asset scan. SDPOD uses email ids as an identifier for its users while DC uses the username available from the AD. So it is important that the email id is mapped to the username in the AD.
Configure ServiceDesk Plus OnDemand Settings in Desktop Central:
Go to: Admin-->Integrations-->ServiceDesk Plus OnDemand settings-->Features-->Asset Data of Computers-->Ownership for Workstation(s) and enable "Assign currently logged in user".
Note: When "Suggest currently logged in user" is enabled, the SDP technician is given the option to assign the computer to the logged in user. If "Assign currently logged in user" is enabled, it will not require the technician’s assistance.
Active Directory synchronisation:
Schedule the AD sync in Desktop Central from: Admin-->Reports-->AD Report Settings-->Enable AD Report Scheduler
Applies to: Asset Integration, Software Deployment Integration, ServiceDesk Plus Integration
Keywords: Asset Integration, ServiceDesk Plus Integration, HelpDesk, ServiceDesk Plus, ManageEngine, Software Deployment, DC SDP Integration, User Mapping