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Rinnai Australia is a leading producer of innovative heating, cooling, and hot water solutions for residential and commercial use. The manufacturer is renowned for its energy-efficient and sustainable goods, including gas and electric water heaters, space heaters, air conditioning systems, and renewable energy solutions. It remains a trusted name in home comfort and energy efficiency due to its emphasis on quality, dependability, service support, and customer satisfaction.
Problem statement
- Manual patching and scheduling patches
- Managing and securing mobile devices in its network
- Not able to manage remote endpoints efficiently
Patch planning and deployment were conducted manually, resulting in fragmented schedules, inconsistent patch coverage, and limited visibility into endpoint compliance. This lack of control frequently caused unplanned reboots and system failures, including BSODs, disrupting critical business meetings and executive presentations and negatively impacting employee productivity and user confidence. The absence of a standardized operating system deployment process further slowed device provisioning and increased IT overhead.
Additionally, the organization lacked a centralized approach to managing and securing mobile devices, creating security gaps and limiting the IT team’s ability to enforce consistent policies across the network.
For remote support and troubleshooting, the team relied on Virtual Network Computing (VNC), which introduced operational inefficiencies and access limitations, particularly for remote endpoints, resulting in delayed issue resolution and reduced service responsiveness.
The solution
With Endpoint Central, Rinnai Australia plans and schedules patch deployments based on user availability, ensuring updates no longer disrupt users during their working hours. Endpoint Central enables its IT team to patch remote endpoints as well.
The mobile device management feature in Endpoint Central helps the IT team manage and secure its mobile devices seamlessly, enabling them to deploy applications remotely and unlock and wipe mobile devices if they are lost or stolen.
The team also efficiently deploys software, applications, configurations and OS images to all endpoints, including the remote endpoints that are connected to external networks. The Remote Access feature allows the team to accelerate troubleshooting and issue resolution, providing improved user satisfaction and reduced downtime.
"Endpoint Central has improved our SLAs dramatically,"
- Ritesh Verma, ICT service delivery manager at Rinnai Australia
Modules used
Patch automation
mobile device management
Remote control
Results
Rinnai Australia streamlined endpoint management and security, and improved its productivity and SLAs by using ManageEngine Endpoint Central to achieve secure, remote, and efficient IT operations
Why Endpoint Central was chosen over competitors?
Previously, Rinnai relied on Microsoft WSUS for patch management, which required the IT team to manually plan and schedule patches across the endpoint environment. This approach resulted in limited visibility, inconsistent patching, and unpredictable patch timelines, raising security concerns and placing significant operational strain on the IT team.
