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About Frederick County
Frederick County is located in the northern most point in Virginia with a population of about 90,000 residents. The county's IT team ensures that Frederick County's digital platforms, including its official website, operate efficiently and securely, facilitating effective communication and service delivery to the community.
Problem statement
- Lack of process automation
- Inefficient inventory management reporting
- Fragmented IT processes
The primary goal of the IT team was to automate processes as much as possible, given the small of the team relative to the many end users, to free up time for critical projects aimed at enhancing the county's infrastructure.
The team faced significant auditing challenges, particularly with inventory management and reporting. They also wanted to automate server and PC updates, as well as to deploy specific programs without requiring end-user administrative rights.
"Endpoint Central has really improved the efficiency of the work here; we now have more time for the projects to improve our environment that we did not have before."
- Dakota Orndorff, Systems administrator, Frederick County
The solution
Endpoint Central streamlined the IT processes of the county's IT team, greatly simplifying their day-to-day operations and enhancing efficiency through its robust automation features.
The MDM feature has been particularly impactful, transforming a previously disorganized environment into a well-managed and secure system. The enhanced security and ability to consistently enforce updates on a customizable schedule have played a crucial role in keeping the organization up-to-date and more secure.
Modules used
Patch management
Endpoint security
Mobile Device Management
Results
- Self-service portal allows users to download necessary software without special permissions.
- Saves technicians significant time, streamlining IT operations.
- Increases overall productivity within the IT team.
- Reduces IT management costs, delivering high ROI.
- Robust reporting capabilities address IT team’s audit requirements.
- Critical data storage is electronically managed within the software.
- Simplifies demonstration of compliance to auditors.
- Replaces traditional spreadsheet-based reporting with seamless digital reporting.
Why Endpoint Central was chosen over competitors?
Previously, the team relied on Intune and ABM for endpoint device management but had not encountered a solution that matched the ease of use and efficiency of Endpoint Central. The decision to partner with Endpoint Central was made without considering other alternatives, as the solution offered a highly competitive price and exceeded expectations by delivering more functionality than required. This meant the solution would be more than capable of growing with the organization.
