Configurations - Knowledge base

Unable to deploy folder backup configuration

Problem

You are unable to deploy a folder backup configuration or you encounter few hiccups during the process of defining the configuration.

Causes & Resolutions

Below listed are a few commonly faced issues for folder backup configuration and the corresponding resolutions :

Insufficient storage

Cause :

The sync between source folder and destination folder fails due to insufficient storage in the computer that hosts the destination folder.

Resolution :

Ensure the computer that hosts destination folder has ample space. This way, the sync between source folder and destination folder wouldn't fail due to insufficient storage.

Access denied

Cause :

The sync between source folder and destination folder fails due to denial in access to the shared folder. The destination folder should be a shared folder and the access to this folder might be denied due to the following reasons -

  • The credentials for accessing the shared folder might be incorrect.
  • The credentials for accessing the shared folder might not have proper permission to write in the folder.

Resolution :

In order to avoid the failure in sync between source folder and destination folder due to denial in access to the shared folder, ensure the following steps are in place-

  • The computer that hosts the source folder should have access to the shared folder.
  • The credentials used for accessing the shared folder should be valid.
  • The credentials for accessing the shared folder should have proper permission to write in the folder.

Failed to connect to the share

Cause :

The sync between source folder and destination folder fails due to reachability issues of shared folder. The shared folder might not be reachable due to the unavailability of the folder over the network.

Resolution :

The shared folder should be available over the network to circumvent reachability issues.