Remote Control - Knowledge base

Unable to connect to Remote Desktop

Problem

You are trying to establish remote connection to a Linux computer using Desktop Central and you are connection fails. 

Cause

You cannot establish a connection if X Window system is not available in the agent machine.

Resolution

  1. If you do not have any GUI component, you will have to manually download the X Window system and install them on agent machine.
  2. If you have OS Fedora 25 and above, remote control may not work if wayland is enabled instead of X Window system. To disble wayland follow the steps given below,
    • Open the file /etc/gdm/custom.conf in a text editor
    • Uncomment the line: "#WaylandEnable=false" (remove the # before the line)
    • Save the file and reebot the system.

Applies to: Remote Desktop Management, Troubleshoot Remote Desktop, Remote Desktop Connection Problems

Keywords: Remote Desktop, Linux computer, X Window

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