Description

When you encounter UI issues while using Central Server, our support team may require your HAR file and console log to diagnose the problem. This guide explains how to generate and upload the required files.

Table of Contents

• Generating Console Log
• Generating HAR File
• Uploading Logs to Support

Generating Console Logs from Browsers

Follow these instructions to upload console logs from different browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge

Generating HAR Files

Use these instructions to generate a HAR file in different browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

Generating HAR Files in Chrome

1. Open Developer Tools: Click the menu button (three vertical dots) → More Tools → Developer Tools.
2. Go to the Network tab.
3. Enable Preserve Log and ensure the recording button is red.
4. Reproduce the issue.
5. Right-click any column (Name/Status/Type) → Save all as HAR with Content.

Generating HAR Files in Firefox

1. Open Web Developer Tools.
2. Go to the Network tab.
3. Reproduce the issue.
4. Right-click on the request area → Save all as HAR.

Uploading Logs to Central Server Support

To submit the logs:

1. Log in to the Web Console.
2. Navigate to Support → Create Support File.
3. If Web Console is inaccessible:
   • Go to this link.
   • Enter the Ticket ID if available.
   • Attach the HAR and console log files.
   • Provide details and click Upload.