How to Upload HAR File and Console Log to Central Server Support Team

Description

When you encounter UI issues while using Central Server, our support team may require your HAR file and console log to diagnose the problem. This guide explains how to generate and upload the required files.

Generating Console Logs from Browsers

Follow these instructions to upload console logs from different browsers:

Generating Console Logs in Chrome

  1. Open Developer Tools: Click the menu button (three vertical dots) → More ToolsDeveloper Tools.
  2. Navigate to Console.
  3. Enable the following options under Preferences:
    • Log XMLHttpRequests
    • Show Timestamps
    • Preserve Log upon Navigation
  4. Reproduce the issue and then copy or save the console log:
    • Right-click → Save as (TXT file).

Generating Console Logs in Firefox

  1. Open Developer Tools: Click the menu button (three horizontal lines) → More ToolsWeb Developer Tools.
  2. Navigate to Console.
  3. Enable:
    • Persist Logs
    • Show Timestamps
  4. Reproduce the issue and then copy or save the console log:
    • Right-click → Select AllCopy.
    • Paste and save as a text document.

Generating Console Logs in Microsoft Edge

  1. Open Developer Tools: Click the menu button (three horizontal dots) → More ToolsDeveloper Tools.
  2. Navigate to Console.
  3. Reproduce the issue while the console logs are being recorded.
  4. Right-click the log area → Save as (TXT file).

Generating HAR Files

Use these instructions to generate a HAR file in different browsers:

Generating HAR Files in Chrome

  1. Open Developer Tools: Click the menu button (three vertical dots) → More ToolsDeveloper Tools.
  2. Go to the Network tab.
  3. Enable Preserve Log and ensure the recording button is red.
  4. Reproduce the issue.
  5. Right-click any column (Name/Status/Type) → Save all as HAR with Content.
Steps to generate HAR file in Chrome

Generating HAR Files in Firefox

  1. Open Web Developer Tools.
  2. Go to the Network tab.
  3. Reproduce the issue.
  4. Right-click on the request area → Save all as HAR.
Steps to generate HAR file in Firefox

Uploading Logs to Central Server Support

To submit the logs:

  1. Log in to the Web Console.
  2. Navigate to SupportCreate Support File.
  3. If Web Console is inaccessible:
    • Go to this link.
    • Enter the Ticket ID if available.
    • Attach the HAR and console log files.
    • Provide details and click Upload.