This document will explain you various settings which should be configured on the Desktop Central console to meet the GDPR requirements.
From Desktop Central console, navigate to Admin tab -> Security Settings . This view lets you understand the security levels of your Desktop Central server. It is always recommended to enable every given setting to keep your server security at optimized levels.
Defining specific roles and scope to technicians will limit the risks of unexpected data leakage. You can create separate roles and grant permissions to specific modules, define scope for the Desktop Central users from Console -> Admin -> User Management -> Roles
All the personal information such as name, domain name, IP address, etc., in scheduled or exported reports can be secured by configuring the export settings. You can set a default settings or let the technician generating / exporting report(s) decide. Find the export settings at Admin tab -> Under Security Settings -> Export Settings.
It is always recommended to secure your mail server communication, so ensure that you use SMTPS communication. You can configure it from: Console -> Admin -> Mail Server Settings.
You can ensure that the scheduled database backups are secured by enforcing a password. Only the authenticated users will be allowed to access the backed up database.
You will have to secure all your communication between the Desktop Central server and the integrated servers like ServiceDesk Plus or Asset Explorer. You can configure this from Desktop Central Console -> Admin -> Integrations.
You have now successfully configured the GDPR related settings on Desktop Central server.