How to integrate Desktop Central with ServiceDesk Plus

How to integrate Desktop Central with ServiceDesk Plus?

ManageEngine's flagship endpoint management and security solution, Desktop Central, integrates with multiple top-drawer helpdesk solutions to aid in quicker ticket resolution, and ManageEngine ServiceDesk Plus is one such solution. Desktop Central - ServiceDesk Plus integration empowers SDP technicians to manage and secure endpoints right from the ticket window; not just that, you can now resolve tickets at light speed using this unified approach.

Steps to integrate

The two major steps in integrating Desktop Central with ServiceDesk Plus are as follows:

  1. Authenticating the integration in ServiceDesk Plus
  2. Authenticating the integration in Desktop Central

Authenticating the integration in ServiceDesk Plus

Follow the step-by-step instruction gallery to generate an API key in ServiceDesk Plus and provide it in Desktop Central to authenticate the integration in Desktop Central.

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Authenticating the integration in Desktop Central

Follow the step-by-step instruction gallery to generate an API key in Desktop Central and provide it in ServiceDesk Plus to authenticate the integration ServiceDesk Plus.

Click on the image to view fullscreen and navigate.