You are trying to integrate Desktop Central and ServiceDesk Plus applications. When you specify an authentication key, you see the error 'Invalid Authentication Key'. When you want to install or uninstall software applications and log help desk requests as tickets using ServiceDesk Plus, you are required to generate and enter an authentication key while integrating Desktop Central with ServiceDesk Plus. You must make the following settings to generate an authentication key:
You will see this error in the following cases:
You are required to generate a new authentication key in ServiceDesk Plus and specify it in Desktop Central. To generate a new API key in ServiceDesk Plus, follow the steps given below:
You have specified the settings for the Desktop Central server. ServiceDesk Plus will now establish a connection with the Desktop Central server and get the details of the configurations for software applications that are to be installed or uninstalled.
Note: If you are logging help desk requets, then in the Advance Permission section, under Requests, check the Add checkbox.
Note: The groups that you assign to the technician should have ticket-creation permission in ServiceDesk Plus.
Note: This key is entered when a technician key is required for Web service API requests.
Note: You can also edit an existing technician's role and enable login.
Applies to: ServiceDesk Plus Integration, Software Deployment, Software Installation, Remote Software Distribution, Uninstalling Software from desktops
Keywords: ManageEngine ServiceDesk Plus, Centrally Administer Software Installation, Centralized Software Deployment
|Unable to resolve this issue?|
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|Other KB articles||24/5 Support|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.
Tel : +1-888-720-9500
Speak to us