You are trying to integrate Desktop Central and ServiceDesk Plus applications. When you specify an authentication key, you see the error 'Invalid Authentication Key'. When you want to install or uninstall software applications and log help desk requests as tickets using ServiceDesk Plus, you are required to generate and enter an authentication key while integrating Desktop Central with ServiceDesk Plus. You must make the following settings to generate an authentication key:
You will see this error in the following cases:
You are required to generate a new authentication key in ServiceDesk Plus and specify it in Desktop Central. To generate a new API key in ServiceDesk Plus, follow the steps given below:
Note: This key is entered when a technician key is required for Web service API requests.
Note: You can also edit an existing technician's role and enable login.
Applies to: ServiceDesk Plus Integration, Software Deployment, Software Installation, Remote Software Distribution, Uninstalling Software from desktops
Keywords: ManageEngine ServiceDesk Plus, Centrally Administer Software Installation, Centralized Software Deployment