You are unable to proceed with manual / scheduled Inventory Scanning and you get an error - "Asset Scan Locked" (or) "WMI Connection Failed", during the process.
You will encounter this error due to one or more of the following reasons:
Ensure there is enough RAM space to run the scan
Restart the client machine and try doing the asset scan. The Asset Scan will run smoothly after the restart if the issue was related to CPU/Memory utilization. In case you still have a problem, there may be a WMI related issue.
Eliminate any WMI related issues
Ensure WMI has been configured properly. Use Microsoft’s WMI Diagnosis Utility to diagnose and repair problems with the WMI service.
WMI repository corrupted
Corrupted WMI repository can cause this error, follow the steps mentioned below to re-build the WMI repository;
You will be able to initiate the inventory scan successfully.
In case you are not able to troubleshoot the error, and the problem still persists, then contact support team with the Log files from Endpoint Central Agent pertaining to the computer where Asset Scan failed.
Applies to: Asset Scan Locked, Software Inventory Tracking, Hardware Inventory Tracking, Asset Management, WMI Connection Failed
Keywords: Asset Scan Locked, Inventory Scan, Asset Scan, Manual Scanning, Scheduled Asset Scan, WMI Connection Failed
|Unable to resolve this issue?|
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|Other KB articles||24/5 Support|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.
Tel : +1-888-720-9500
Speak to us