Entra ID OAuth Error Troubleshooting

Error - OAuth Removed

Problem Statement:

The OAuth configuration was removed from the Central Server.

Cause:

This occurs when the previously configured Azure OAuth credentials have been deleted or are no longer available on the central server.

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Steps to Resolve:

  1. Click Conifugre Azure OAuth, Popup will Appear. dwg trueviewer
  2. Enter the client id and client secret and configure the OAuth.
  3. You will be redirected to the Azure portal for authentication.
  4. Domain authentication is completed, and the sync will proceed.

Error - Reauthenticate

Problem Statement:

The authentication session has expired or failed, requiring reauthentication.

Cause:

This issue happens when the OAuth token is invalid, expired, or rejected by Azure AD, often due to session timeout or manual revocation.

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Steps to Resolve:

  1. After clicking the reauthenticate.
  2. You will be redirected to the Azure portal for authentication.
  3. Domain authentication is completed, and the sync will proceed.

Error - Invalid OAuth Client secret.

Problem Statement:

The provided OAuth client secret is incorrect or invalid.

Cause:

This happens when an incorrect client secret is used in the Azure OAuth configuration, resulting in authentication failure.

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Steps to Resolve:

  1. Click Invalid OAuth Client secret, Modify OAuth details will shown.
  2. Enter the correct client secret and proceed with authenticating (click modify). dwg trueviewer
  3. Click Reauthenticate, You will be redirected to the Azure portal for authentication.