Reduce IT waste by managing software licenses based on real usage

Software costs are escalating - and with the exponential growth in IT assets across industries, it is crucial that software licenses be monitored to prevent over-provisioning or under-utilization.

This guide gives you a detailed view of how software license management can be streamlined with usage-based analytics, the key benefits achieved from a consistent software licensing practice, and how Endpoint Central can simplify the software license management process for you.

The need for software license optimization

Software costs make up a significant portion of IT budgets for any organization.

A Forrester report forecasts spending in commercial software to grow at 12.3% CAGR from 2023 to 2027 - reaching $1.4 trillion annually.

This surge in escalating software expenditures iterates the need for optimizing the software licensing process to limit capEx and improve ROI. Here are some of the key reasons why organizations should embrace IT asset management tools to manage software licenses.

  • Complexity of Licensing Models
  • Most software offers multiple licensing models - perpetual, subscription-based, concurrent, usage-based, and more. Subsequently, each model has its own set of terms and associated costs.

    Managing these diverse licensing agreements across various vendors and platforms can be daunting. Furthermore, the lack of clarity or misinterpretation of the license agreements can result in either underutilization or non-compliance - thereby leading to financial complications.

  • Non-compliance and audit penalties
  • In a bid to ensure compliance with licensing and prevent software piracy, software vendors have intensified audit activities. In case of non-compliance, for example, if a cracked version of commercial software is being used by a user, this might lead to hefty fines or consequences (as outlined in the software agreement) and can also tarnish the organization's reputation.

  • License wastage or underutilization
  • Lack of overall visibility on the software usage in an organization leads to poor utilization of the software resources. As a result, a significant number of software licenses remain underutilized.

    Several factors like employee attrition or replacement, departmental changes, or even the lack of awareness of the available tools contribute to the wastage of expensive software licenses. All of this adds up to the IT budget, thereby increasing unnecessary expenditure.

  • Strategic Procurement and Negotiation
  • When it comes to negotiating with software vendors, it is imperative that the procurement teams have accurate data on the software usage and requirements in the organization. Understanding the actual needs of the business can prevent over-provisioning, securing discounts on bulk purchases, and selecting the appropriate models. This approach ensures the optimal allocation of funds for commercial software in the long term.

    What is usage-based software licensing management?

    Usage-based license management is the process of monitoring and analyzing the software utilization stats in an organization, by its employees. This process helps IT teams make informed decisions about license procurement, software allocation, and renewals.

    Fixed allocations of software resources and licenses can be impractical in the long term, especially for growing businesses that continually shift policies with changing market needs. Hence, it is imperative to analyze the usage patterns and make informed decisions, when it comes to provisioning software licenses.

    What are the key benefits of usage-based software license management?

    Streamlining software licenses based on usage forms one of the key concepts of structured IT asset management and governance. Here are some of the key benefits that IT teams and organizations can derive from it:

    1. Optimizing software spends
    2. Organizations buy licenses in bulk. Hence, it might be not easy to measure the actual usage, leading to over-provisioning. Implementing an ITAM tool to analyze the usage can help:

      • Detecting unused or rarely used licenses.
      • Reclaiming unused licenses and reallocating them across teams based on usage and needs.
      • Preventing unnecessary delays during license renewals.
      • Avoid overbuying or overspending on the licenses during budgeting cycles.
    3. Ensuing audit readiness and improved compliance
    4. With the increased frequency of software audits by the vendors, implementing usage-based license management:

      • Lets maintain an accurate, real-time inventory of license usage.
      • Notifies of license over usage or unlicensed/shadow software installations before they become legal consequences.
      • Reduces the risk of compliance fines and helps with audits.
    5. Data-backed procurement for better ROI
    6. Understanding the usage requirements takes the guesswork out of procurement. As a result:

      • Procurement teams can calculate the required licenses and negotiate better for bulk purchases.
      • C-suite executives can better strategize and allocate budgets, forecasting more accurate and realistic possibilities.

    Steps to implement usage-based license management

    Here is a step-by-step approach to how organizations can implement usage-based license management:

    Step 1: Creating a software inventory

    A well-defined software inventory provides IT teams with the much-required visibility on

    • Commercial software (licensed and trial versions).
    • Open-source tools that may still carry usage obligations.
    • Shadow IT tools installed by employees outside procurement channels.

    Step 2: Monitoring continuous usage by end users

    Collect and analyze the usage stats, both historical and in real-time on:

    • How many employees are using the software?
    • How long is the software being used?
    • What software modules are used the most?

    Step 3: Creating usage policies and thresholds

    Creating usage policies can help in identifying software that is underutilized. For instance, for defining an underutilized software, the policies can be:

    • If the software is used for less than 10 hours in a month.
    • If the software is being used by less than 20% of the total licensed users.

    Once these conditions are met, the software will be marked as underutilized, and based on the policies, the next steps, i.e. reallocation or reclaiming can be established.

    Step 4: Taking action based on usage stats

    • Based on the stats generated, the following actions can be taken:
    • Identifying the software in inactive systems and uninstalling them.
    • Reallocating unused licenses to high-demand users.
    • Reducing the license tiers or license numbers in the next renewal cycle.

    It is crucial to ensure that all the changes are well-documented and in accordance with the vendor agreements.

    Step 5: Educating the employees and other stakeholders

    As important as it is to implement tools to streamline the license management process, it is also vital that employees are aware of the drawbacks of "over-requesting" software and end up not using it. To instill the idea of responsible usage, IT teams should:

    • Explain how software usage impacts IT budgets.
    • Promote responsible software usage guidelines across the organization.

    Leveraging ManageEngine Endpoint Central for usage-based license optimization

    ManageEngine Endpoint Central - a unified endpoint management and security solution that offers a full-fledged IT asset management functionality, enabling seamless usage-based license optimization.

    Here’s how Endpoint Central's features can help:

    Feature Description Benefits
    Software Metering Tracks how often and how long each application is used across endpoints in real time.
    • Identify unused/underused apps
    • Reclaim idle licenses
    • Support data-backed renewal decisions
    License Repository & Tracking Centralized dashboard to manage all license details, including vendor info, type, allocation, and expiry.
    • Maintain accurate license records
    • Stay audit-ready
    License Compliance Audits Maps installed software with purchased licenses to detect over- or under-utilization.
    • Prevent compliance risks
    • Eliminate unlicensed or unauthorized usage
    Automated Alerts Sends reminders for expiring licenses and alerts for policy violations or non-compliant installations.
    • Avoid last-minute renewals
    • Enable proactive license management
    Software Uninstallation Allows IT admins to remotely remove unauthorized or underused software.
    • Instantly reclaim licenses from decommissioned devices
    • Enforce software usage policies