• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • Cloud
  • Unified IT
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
Manage IT as one
Unleash the power of Unified Monitoring

General - How To

How to reset Desktop Central password?


This will explain you about resetting the Desktop Central password. In case of User roles are authenticated with Active Directory Domain authentication, then you can reset the password of a technician or an admin by changing the AD password, else follow the steps mentioned below:

Note: This is applicable only after Desktop Central build # 80223


Reset password for a Technician/admin using an admin user

You can reset the password of a Technician by using a admin user role. The following steps will explain you about resetting the password for a technician:

  1. Login to Desktop Central using an account with admin privilege
  2. Click Admin tab
  3. Under Global Settings select User Administration
  4. Under User, select the Technician/admin
  5. Under Action click on change password button to reset the password.
  6. Click Change to save changes.

You have successfully changed the password of the technician/admin.

Reset password for an Admin using a Tool

You can reset the default admin password of Desktop Central by following the steps mentioned below:

  1. Go to Services.msc and stop ManageEngine Desktop Central
  2. Navigate to <Install_Dir>\DesktopCentral_Server\bin directory
  3. Open the resetPWD.xml
  4. Modify the user name from admin to the current user name located at {Like (AaaLogin.NAME='sample')}
  5. Go to the command prompt and navigate to <Install_Dir>\DesktopCentral_Server\bin directory
  6. Execute the command : ExecuteQuery.bat resetPWD.xml
  7. Start the ManageEngine Desktop Central Server service from Services.msc.

Now you can login to the Desktop Central console using the modified password as admin