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General - How To

How to reset Desktop Central password?

Description

This will explain you about resetting the Desktop Central password. In case if User roles are authenticated with Active Directory Domain authentication, then you can reset the password of a technician or an admin by changing the AD password, else follow the steps mentioned below:

Steps

Reset password for a Technician/admin using an admin user

You can reset the password of a Technician by using a admin user role. The following steps will explain you about resetting the password for a technician:

  1. Login to Desktop Central using an account with admin privilege
  2. Click Admin tab
  3. Under Global Settings select User Administration
  4. Under User, select the Technician/admin
  5. Under Action click on change password button to reset the password.
  6. Click Change to save changes.

You have successfully changed the password of the technician/admin.

Reset password for an Admin using a Tool

You can reset the default admin password of Desktop Central by following the steps mentioned below:

  1. Go to Services.msc and stop ManageEngine Desktop Central
  2. Go to the command prompt
  3. Navigate to <Install_Dir>\DesktopCentral_Server\bin directory
  4. Execute the command : ExecuteQuery.bat resetPWD.xml
  5. Start the ManageEngine Desktop Central Server service from Services.msc.

Now you can login to the Desktop Central console using the default user name as admin and password as admin. The above mentioned steps will help you to reset the password only if the user name is admin. In case the user name has been modified, then you need to follow the steps mentioned below.

  1. Go to Services.msc and stop ManageEngine Desktop Central
  2. Go to the command prompt
  3. Navigate to <Install_Dir>\DesktopCentral_Server\bin directory
  4. Locate resetPWD.XML and open it in an editor like note Notepad or Wordpad
  5. You can find {Like (AaaLogin.NAME='sample')} at different places. This "sample" should be replaced by domain user name, which you have currently set as login user name
  6. Save the file to store the changes
  7. Go to the command prompt and Navigate to <Install_Dir>\DesktopCentral_Server\bin directory
  8. Execute the command : ExecuteQuery.bat resetPWD.xml.
  9. Start the ManageEngine Desktop Central Server service from Services.msc.

Executing the bat file, will reset the password of the user as admin. You will now be able to login into your account by using "admin" as the password for your user name.

Questions