You are unable to deploy a software and you get an error - Fatal error during installation process.
You will encounter this error due to one or more of the following reasons:
Remove files of earlier installations
Use Microsoft’s Windows Installer Cleanup utility to remove traces of previous installations. This utility does not remove files installed by the installation, which may need to be removed manually. For more information, refer to Microsoft’s knowledge base article, Description of the Windows Installer CleanUp Utility.
Run the installation with Administrator privileges
Ensure the user account has administrative privileges to install software.
Issues with the silent switches
Enter the silent switch manually through the command line prompt before the software deployment, to ensure that the application can be installed without any manual intervention.
To delete the contents of the Temp directory:
Choose one of the following methods to delete the contents of the Temp directory.
Note: Do not delete the Temp directory itself. Delete only the files and folders in the directory as follows:
Using a MS-DOS command
For example: deltree /y C:\\Windows\\Temp\\*.*
temp_directory_location is the location of the Temp directory.
To unlock a certain file on the machine:
Resolve Common Windows Installer issues
Refer to the Microsoft Knowledge Base to resolve issues related to Windows Installer.
Make sure to kill the related processes.
The processes, files or browsers associated to the software can interrupt deployment if they are active. so, it is recommended to kill them manually before deployment or perform the deployment during system startup.
Resolve application-specific errors
These are MSI application specific errors. For example, some applications require a user profile to install. If you have not specified any user in Run As option, try installing the application as a different user.
If you still cannot resolve the issue, try enhancing the logging to identify the problem. Select the "Enable Logging for troubleshooting" option while adding the package and check the logs for any msi based application specific errors. Steps to "Enable Logging for troubleshooting" would include:
Learn more about software installation.
In case you are not able to troubleshoot the error, then contact support team with the following details:
Applies to: Software Installation, Software Installation failure, Remote Software Distribution, Deployment Status
Keywords: Software Installation Failure, Deploy Software, Fatal Error, Deployment Status
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