You are not able to auto assign user(s)/owner(s) for workstation in ServiceDesk Plus from Desktop Central.
Note: The details of the user(s)/owner(s) who recently logged in a workstation will be posted to ServiceDesk Plus from Desktop Central every 60 minutes. The asset state will change to In Use for workstations in SDP.
This error might occur in the following cases:
Identify the cause for this problem and implement the corresponding solution from the list given below :
The user is not present in ServiceDesk Plus. The user has to be added in ServiceDesk Plus. Desktop Central checks the Login Name and the Domain of ServiceDesk Plus users with that of the logged-in user's workstation. In ServiceDesk Plus, click Admin, under Users, select Users. Check whether the Login Name and Domain details are configured correctly.
To update the asset state and user details, only one user should be logged in a workstation at a given point of time.
Applies to: ServiceDesk Plus Settings, Auto assign users/owners in ServiceDesk Plus, map user details
Keywords: ServiceDesk Plus Settings, Auto assign users/owners, Asset Management