User Logon Reports, when generated, show no data. Unable to get the user login details.
User Logon Reports may show no data due to one or more of the following reasons:
Agent is not installed on client machines
Endpoint Central Agent might not have been installed in all computers within the defined scope.Verify whether the Endpoint Central Agents are installed in the client systems that are specified in the Scope of Management. If no, then install the agents in the client machine and try again. Refer to our online help for more information related to Agent Installation.
User Logon Reports settings is not enabled
If User Logon Reports is not enabled, the reports generated will contain null values. Enable the User Logon Reports. Click here for the steps to enable.
Multiple Endpoint Central server installations
Maintain only a single Endpoint Central server in your network and remove any additional ones to avoid this error.
To find the presence of additional servers, check Server IP address from the Endpoint Central Agent Tray icon in the client machine. In case the tray icon is disabled, then Go to Start --> Run --> <type> regedit and move to the location: HKEY_LOCAL_MACHINE\SOFTWARE\AdventNet\DesktopCentral\DCAgent\ServerInfo. You can check the DCServerIPAddress and DCServerName at this location. A different IP Address shows the presence of a multiple Endpoint Central servers.
Obstruction by Firewall running on client machines
Check for any firewall running in the machine where Endpoint Central is installed. It might block the status update messages that come from client machines. Add the Endpoint Central Port (default 8020) to the exceptions list. Steps include:
Intervention by security software
Security software like Symantec or McAfee that are running on client machines may block agent communication with the Endpoint Central server. Stop the security software and try again.
First logon after Agent installation
First logon after the Endpoint Central agent installation in the client machines will not reflect in the report. Only subsequent logins will be tracked.
Users do not login to the Domain
User Logon reports are available only when the users login to the Windows domain. If the users login as a local user (this computer) or when they login to the workgroup, they do not get tracked
The domain is managed as a workgroup
User Logon reports for workgroup is supported only for customers running Endpoint Central build # 91022 or later versions.
If Endpoint Central build is lesser than # 91022, then user logons details for Workgroup users will not get tracked.
Applies to: User Logon Reports, User Logon Information, Computer Logon Details, User Logon History
Keywords: Windows User Logon Reports, Computer Logon Reports, User Logon History, Computers with no user logon, User login time
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