What is End User Experience Monitoring (EUEM)?

End user experience monitoring or EUEM refers to the process of monitoring employee workflows across multiple devices, networks, and applications to understand their impact and performance, from the end-user's perspective.

EUEM facilitates admins to understand the status of IT services provided to the employees within the organization and how to improve them.

Table of Contents

• Key Components of End User Experience Monitoring
• Methods for End User Experience Monitoring
• Key Advantages of End User Experience Monitoring
• Endpoint Central's End User Experience Monitoring Capabilities

What are the key components of End User Experience Monitoring?

The core principle of end-user experience monitoring revolves around understanding how the user interacts with the devices and applications in the network. Unlike feature-specific tools that track the performance of particular components, EUEM tools measure the overall performance of the network.

The core components that make up an end user's experience also make up the core of end-user experience monitoring tools. These include:

• Usability - conveys how effectively and satisfactorily users can use the system, navigate within it, and achieve specific goals.
• Accessibility - ensuring that all users, including those with disabilities, can access and utilize the system effectively. To make them more inclusive, software and systems are designed to adhere with certain standards such as the Web Content Accessibility Guidelines (WCAG).
• Performance - comprises the speed, responsiveness, and reliability of the systems and software that significantly impact the user experience.
• Aesthetics - encompass the look and feel and the visual appeal of the system, which contributes to a significant part of the end-user's experience.

What are the methods for End User Experience Monitoring?

Monitoring the infrastructure to improve end-user experience scales up to be a challenging task when it comes to managing and monitoring them across a distributed network of in-office and remote employees. However, positive user experience forms the most important part of employee productivity and hence needs to be monitored for the better at any cost. Here are some of the methods of EUEM as listed below:

• Synthetic Monitoring - or active monitoring refers to the usage of bots and automated scripts to simulate the end-user interactions with the systems and helps identify potential issues before real users face them.
• Real User Monitoring (RUM) - refers to the method of collecting data from real user interactions with the systems. This helps IT teams understand the real user experience across the systems in different environments.
• Application Performance Monitoring (APM) - comprises of monitoring the backend infrastructure, supporting the systems and the applications, such as the servers, databases, and APIs. This helps identify and troubleshoot the bottlenecks to optimize performance.
• Network Performance Monitoring (NPM) - tracks the performance of network components within the business infrastructure, such as routers, switches, broadband connections, etc. to understand their performance and latency and how they impact the end user's experience.
• Log Monitoring and Analysis - entails the collection and analysis of system and application logs to identify and detect errors, threats, and performance issues in them.

What are the key advantages of End User Experience Monitoring?

The objective of End User Experience Monitoring is to understand the bottlenecks faced by end users and troubleshoot those to optimize performance and boost end-user productivity.

Probably a decade back, managing endpoints was relatively easier since the majority of hardware was accessed within the office network, and hence needed to be managed for crashes, uptime, and lags.

With the advent of remote work and cloud-based software, employees are now more "on the cloud" leading to increased complexities. Hence, along with the initial hardware monitoring, it is important to monitor network connectivity, application performance, and much more.

To be concise, End User Experience Monitoring offers multiple advantages to organizations and IT teams, such as:

• Increased visibility into the managed endpoints, software, and network resources.
• Reduced downtime due to improved MTTD and MTTR.
• Proactive detection, diagnosis, and troubleshooting of issues on end-user systems.
• Improved employee productivity owing to enhanced system performance and rapid troubleshooting.

What are Endpoint Central's End User Experience Monitoring Capabilities?

As a reputed UEM software, featuring in Gartner Peer Insights and other analyst recognitions, Endpoint Central's EUEM capabilities are built to deliver maximum performance on the cloud.

The agent-based solution scans and monitors the network to measure endpoint performance and stability monitoring. The unified console - a power-packed dashboard, housing all key metrics related to endpoint management, monitoring, and security, provides admins with actionable insights on the devices, ports, applications, and other components, for rapid action and remediation.

Leverage the advanced End User Experience Monitoring capabilities of Endpoint Central, free for 30 days. Take the free trial and see for yourself.