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    Create EventLog Analyzer SIF and Send


    Procedure to create a Support Information File (SIF) and send the SIF to EventLog Analyzer support

    We would recommend the users to create a Support Information File (SIF) and send the SIF to eventlog-support@manageengine.com The SIF will help us to analyze the issue you have come across and propose a solution.

    The instructions for creating the SIF is as follows:

    • Login to the web client and click the Support menu.
    • Click the Create Support Information File link show in that page.
    • Wait for 30-40 Secs and again click the Support menu.
    • Now you will find a new link 'Created File' which is used to Download and Upload to FTPServer.
    • You can either download the SIF by clicking on the Download link and then send the downloaded SIF to eventlog-support@manageengine.com or click the Upload to FTPServer and provide the details asked and upload the file.

    Procedure to create SIF and send the file to ZOHO Corp., if the EventLog Analyzer server or web client is not working (for Build 8010 onwards)

    If you are unable to create a SIF from the web client UI, you can zip the files under 'logs' folder, which is located in <EventLog Analyzer Home>logs (default path) and send the zip file by upload it in the following ftp link: http://bonitas.zohocorp.com/upload/index.jsp?to=eventloganalyzer-support@manageengine.com

    Procedure to create SIF and send the file to ZOHO Corp., if the EventLog Analyzer server or web client is not working (for Build 8000 or earlier)

    If you are unable to create a SIF from the web client UI, you can zip the files under 'log' folder, which is located in <EventLog Analyzer Home>server/default/log (default path) and send the zip file by upload it in the following ftp link: http://bonitas.zohocorp.com/upload/index.jsp?to=eventloganalyzer-support@manageengine.com

     

    EventLog Analyzer Trusted By

    Los Alamos National Bank Michigan State University
    Panasonic Comcast
    Oklahoma State University IBM
    Accenture Bank of America
    Infosys
    Ernst Young

    Customer Speaks

    • Credit Union of Denver has been using EventLog Analyzer for more than four years for our internal user activity monitoring. EventLog Analyzer provides great value as a network forensic tool and for regulatory due diligence. This product can rapidly be scaled to meet our dynamic business needs.
      Benjamin Shumaker
      Vice President of IT / ISO
      Credit Union of Denver
    • The best thing, I like about the application, is the well structured GUI and the automated reports. This is a great help for network engineers to monitor all the devices in a single dashboard. The canned reports are a clever piece of work.
      Joseph Graziano, MCSE CCA VCP
      Senior Network Engineer
      Citadel
    • EventLog Analyzer has been a good event log reporting and alerting solution for our information technology needs. It minimizes the amount of time we spent on filtering through event logs and provides almost near real-time notification of administratively defined alerts.
      Joseph E. Veretto
      Operations Review Specialist
      Office of Information System
      Florida Department of Transportation
    • Windows Event logs and device Syslogs are a real time synopsis of what is happening on a computer or network. EventLog Analyzer is an economical, functional and easy-to-utilize tool that allows me to know what is going on in the network by pushing alerts and reports, both in real time and scheduled. It is a premium software Intrusion Detection System application.
      Jim Lloyd
      Information Systems Manager
      First Mountain Bank

    Awards and Recognitions

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    A Single Pane of Glass for Comprehensive Log Management