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Other Resources

    Contact Technical Support


    EventLog Analyzer gives you a wide range of options to contact the Technical Support team in case you run into any problem.

    The support page can access using the following menu:

    • Help > Support

    Link

    Description

    Request Technical Support

    Click this link to submit a form from the EventLog Analyzer website, with a detailed description of the problem that you encountered

    Create Support Information File [SIF]

    Click this link to create a ZIP file containing all the server logs that the Technical Support team will need, to analyze your problem. You can then send this ZIP file to eventlog-support@manageengine.com or upload the ZIP file to our ftp server by clicking on Upload to FTP Server, in the pop-up window provide your email ID and browse for the zipped SIF file and then press Upload button. The procedure to create SIF without web client and send it EventLog Analyzer is also given.

    Reset LogCollector

    This menu is used for running EventLog Analyzer in the debug mode. Please contact eventlog-support@manageengine.com before resetting log collector.

    Troubleshooting Tips

    Click this link to see the common problems typically encountered by users, and ways to solve them

    Need a Feature

    Click this link to submit a feature request from the EventLog Analyzer website

    Log Level Setting

    Click this link to set the granualarity level of server logs to be stored in the log files

    Toll-free Number

    Call the toll-free number +1 888 720 9500 to talk to the EventLog Analyzer Technical Support team directly

    User Forums

    Click this link to go to the EventLog Analyzer user forum. Here you can discuss with other EventLog Analyzer users and understand how EventLog Analyzer is being used across different environments

    Join Meeting

    Click this link to join a meeting with EventLog Analyzer team if it is in progress and if you have a invitation with Meeting Key or Meeting Number or register for a future meeting. There will be two meeting services available viz., ZOHO Meeting and Webex.

    The Support page also displays the latest announcements and discussions in the EventLog Analyzer user forum

     

    EventLog Analyzer Trusted By

    Los Alamos National Bank Michigan State University
    Panasonic Comcast
    Oklahoma State University IBM
    Accenture Bank of America
    Infosys
    Ernst Young

    Customer Speaks

    • Credit Union of Denver has been using EventLog Analyzer for more than four years for our internal user activity monitoring. EventLog Analyzer provides great value as a network forensic tool and for regulatory due diligence. This product can rapidly be scaled to meet our dynamic business needs.
      Benjamin Shumaker
      Vice President of IT / ISO
      Credit Union of Denver
    • The best thing, I like about the application, is the well structured GUI and the automated reports. This is a great help for network engineers to monitor all the devices in a single dashboard. The canned reports are a clever piece of work.
      Joseph Graziano, MCSE CCA VCP
      Senior Network Engineer
      Citadel
    • EventLog Analyzer has been a good event log reporting and alerting solution for our information technology needs. It minimizes the amount of time we spent on filtering through event logs and provides almost near real-time notification of administratively defined alerts.
      Joseph E. Veretto
      Operations Review Specialist
      Office of Information System
      Florida Department of Transportation
    • Windows Event logs and device Syslogs are a real time synopsis of what is happening on a computer or network. EventLog Analyzer is an economical, functional and easy-to-utilize tool that allows me to know what is going on in the network by pushing alerts and reports, both in real time and scheduled. It is a premium software Intrusion Detection System application.
      Jim Lloyd
      Information Systems Manager
      First Mountain Bank

    Awards and Recognitions

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    A Single Pane of Glass for Comprehensive Log Management