Frequently Asked Questions - Firewall Analyzer - Enterprise Edition

    For the latest list of Frequently Asked Questions on Firewall Analyzer - Enterprise Edition, visit the FAQ on the website. 

    General

    1. Who should go for Firewall Analyzer - distributed setup (Enterprise Edition)?

    We recommend distributed setup (Enterprise Edition):

    • If your's is a large enterprise, which have hundreds of security devices (like Firewalls, IPS, IDS), VPN devices and proxy devices to manage across different geographical locations.
    • If you are a Managed Security Service Provide (MSSP), having a large customer base spread across geographical locations
    1. How many Probe Servers can a single Central Server manage?

    One Central Server is designed to manage 60 Probe Servers. However, we have carried out simulated testing in our laboratory, which effortlessly managed 20 Probe Servers

    1. During installation of Central Server, I am prompted for Proxy Server details? When should I configure it?

      You need to configure the proxy server details during Central Server installation, if the Central Server needs to pass through Proxy Server to contact Probe Servers.
    1. Can I convert the existing "Standalone" Firewall Analyzer installation to a "Distributed Setup"?

      Yes, you can. To convert, download the Firewall Analyzer latest version of exe/bin and install as Central Server. Ensure that the existing installation of Firewall Analyzer is upgraded to the latest build, then you need to convert the existing installation of Firewall Analyzer to Probe Server. Refer the procedure in the below help link: 

    Procedure to convert existing Standalone Edition Firewall Analyzer installation to Enterprise Edition Probe Server

    1. I have deleted the Probe Server from Central Server. How do I re-add?

    Once you have deleted the Probe Server, to re-add follow the procedure given below:

    • Reinitialize the Probe Server.
    • Re-register the Probe Server with Central Server by executing the <Firewall Analyzer Home>troubleshootingregisterWithAdminServer.bat/sh file.
    • Restart the Probe Server
    1. Where the collected logs are stored, whether in Probe Server database or in both Prober Server and Central Server databases?

    All the logs collected by the Probe Server are stored in the Probe Server database only. For archiving, there is a provision to forward the logs to the Central Server, but not for storing in the Central Server database

    Secured Communication Mode (HTTPS)

    1. What is the mode of communication between Central Server and Probe Server?

      By default, the mode of communication is through HTTP. There is also an option to convert it to secured mode of communication HTTPS. Refer the procedure in the below help link, to setup secure communication mode between Central and Probe Server.

     

    1. I have changed the Probe Server communication mode to HTTPS, after installation. How to update this info in Central server?

    Click on Settings tab > Probe Settings link in Central Server UI and click on the Edit icon of specific Probe and select the appropriate protocol and configure the web server port details.

    Licensing

    1. What are the "Licensing Terms" for Firewall Analyzer Enterprise Edition?

    Firewall Analyzer Enterprise Edition license will be applied in Central Server. The number of devices for which the license is purchased, is utilized among the registered Probe Servers. You can keep adding the devices in various Probe Servers till the total number of licenses purchased get exhausted. View the number of devices managed by each Probe Server in the Probe Settings page.

    If the number of devices being collectively managed by all the registered Probe Servers, exceed the number of License purchased, a warning message appears in the Central Server. In that scenario, you have various options.

    • Purchase license to manage the additional devices.
    • Otherwise, check the number of devices being managed by each Probe Server in the Probe Settings page in the Central Server.
    • Go to the individual Probe Server License Management page and manually manage the licenses. Unmanage the lesser required devices and make the managed devices count equal to the number of licenses.
    • You can also remove a registered Probe Server in the Central Server to make the managed devices count equal to the number of licenses
    1. In Probe Server there no is option to apply the license? How the license get applied in the Probe Server?

      Yes, there is no option to apply the license in Probe Server. The license applied in Central Server will be automatically propagated to all Probe Servers.
    1. "License Restricted" alert is showing in Central Server, even though I have unmanaged additional devices in Probe Server. Why?

    The managed/unmanaged status of devices in Probe Server are synchronized with Central Server during the data collection cycle, which happens at an interval of 5 minutes.