Troubleshooting Tips - Firewall Analyzer Enterprise Edition

General  

1. When I login, why "No Data Available" is shown?

Check for the following reasons:

• Click on the current date in the Calendar. If data is displayed, then there could be some time difference between Central and Probe Server.
• If both Central and Probe Servers are in different time zones, then you need to choose the appropriate time using Calendar
  

2. Data collection is not happening?

• If the Probe Server status is down, check for the following conditions:
  1. Is the Probe Server running? Is the Port and Protocol information configured correct?
  2. Is the Central Server needs to pass through Proxy Server? If so, is the same hasbeen configured?
  3. Are the Ports required areopened/allowed in Firewall(s)? 

Probe Server Synchronization

1. After installingProbe Server, unable to start it. It says "Enterprise Edition: Problem encountered while registering with Central Server."?

This happens when Probe Server fails to establish contact with Central Server.
The conditions under which communication could fail are listed below:

• Central Server is not running in configured machine at given port.
• Probe Server needs to pass through Proxy Server and it has not been configured. In case configured, check if values are valid.
• Appropriate ports (8060 - default web server port), (8061 - default HTTPS port) are not opened in Firewall(s).
• Build mismatch between Central and Probe Servers

2. Installed both Central and Probe Servers, but when I login into Central Server, I see Probe Settings page only. Why?

• This could be because the data collection for all the Probe Servers added in the Central Server are yet to happen. By default, the data collection for a Probe Server is scheduled every 5 minutes.
• No device/resource exists in Probe Server
  

3. In Central Server, the status of the Probe Server is shown as "Down", even though I am able to view reports for devices in it?

The status update of the Probe Server is performed at the end of every data collection cycle which is scheduled for every 5 minutes.