Troubleshooting Tips - Firewall Analyzer Enterprise Edition


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    General  

    1. When I login, why "No Data Available" is shown?

    Check for the following reasons:

    • Click on the current date in the Calendar. If data is displayed, then there could be some time difference between Central and Probe Server.
    • If both Central and Probe Servers are in different time zones, then you need to choose the appropriate time using Calendar
    1. Data collection is not happening?

    The possible reasons could be:

    The Central Server unable to contact Probe Server or the Probe Server status is down.

    1. If the Central Server is unable to contact Probe Server,
      1. The Probe Server added may not be of Enterprise Edition Server type.
      2. The username and password configured for respective Probe Server may not have Administrative privilege.
    2. If the Probe Server status is down, check for the following conditions:
      1. Is the Probe Server running? Is the Port and Protocol information configured correct?
      2. Is the Central Server needs to pass through Proxy Server? If so, is the same has been configured?
      3. Are the Ports required are opened/allowed in Firewall(s)
    1. When Alert count is clicked, "Security Statistics" page is shown with "No Data Available" message?

    The possible reasons are listed below:

    • Time difference between Central and Probe Server.
    • All report page are fetched from Probe Server directly, but the generated alerts are fetched from Central Server. The generated alerts from all Probe Servers are synchronized periodically (at 5 minutes interval). This could be the case where the generated alerts are yet to be synchronized.
    • If you have converted a standalone Firewall Analyzer installation to Probe Server, previously generated alerts will not be synchronized. Only new alerts will be synchronized.

    Probe Server Synchronization

    1. After installing Probe Server, unable to start it. It says "Enterprise Edition: Problem encountered while registering with Central Server."?

    This happens when Probe Server fails to establish contact with Central Server.
    The conditions under which communication could fail are listed below:

    • Central Server is not running in configured machine at given port.
    • Probe Server needs to pass through Proxy Server and it has not been configured. In case configured, check if values are valid.
    • Appropriate ports (8500 - default web server port), (8763 - default HTTPS port) are not opened in Firewall(s).
    • Build mismatch between Central and Probe Servers
    1. Installed both Central and Probe Servers, but when I login into Central Server, I see Probe Settings page only. Why?
    • This could be because the data collection for all the Probe Servers added in the Central Server are yet to happen. By default, the data collection for a Probe Server is scheduled every 5 minutes.
    • No device/resource exists in Probe Server
    1. In Central Server, the status of the Probe Server is shown as "Down", even though I am able to view reports for devices in it?

    The status update of the Probe Server is performed at the end of every data collection cycle which is scheduled for every 5 minutes.