Troubleshooting Tips - Firewall Analyzer Enterprise Edition
General
- When I login, why "No Data Available" is shown?
Check for the following reasons:
- Click on the current date in the Calendar. If data is displayed, then there could be some time difference between Central and Probe Server.
- If both Central and Probe Servers are in different time zones, then you need to choose the appropriate time using Calendar
- Data collection is not happening?
- If the Probe Server status is down, check for the following conditions:
- Is the Probe Server running? Is the Port and Protocol information configured correct?
- Is the Central Server needs to pass through Proxy Server? If so, is the same has been configured?
- Are the Ports required are opened/allowed in Firewall(s)?
Probe Server Synchronization
- After installing Probe Server, unable to start it. It says "Enterprise Edition: Problem encountered while registering with Central Server."?
This happens when Probe Server fails to establish contact with Central Server.
The conditions under which communication could fail are listed below:
- Central Server is not running in configured machine at given port.
- Probe Server needs to pass through Proxy Server and it has not been configured. In case configured, check if values are valid.
- Appropriate ports (8060 - default web server port), (8061 - default HTTPS port) are not opened in Firewall(s).
- Build mismatch between Central and Probe Servers
- Installed both Central and Probe Servers, but when I login into Central Server, I see Probe Settings page only. Why?
- This could be because the data collection for all the Probe Servers added in the Central Server are yet to happen. By default, the data collection for a Probe Server is scheduled every 5 minutes.
- No device/resource exists in Probe Server
- In Central Server, the status of the Probe Server is shown as "Down", even though I am able to view reports for devices in it?
The status update of the Probe Server is performed at the end of every data collection cycle which is scheduled for every 5 minutes.