Two Factor Authentication (TFA) provides an additional level of authentication and improves security by requiring the user to provide a unique time-based one time password (TOTP). The TOTP is generated through Authenticator Apps or as a one time password (OTP) sent to the user's configured Email address. TFA strengthens authentication and prevents unauthorized access.
Note: This feature is available from Firewall Analyzer version 125415.
Click here for troubleshooting steps.
Note: Mail Server Settings need to be configured for the Email Authentication Mode.
Note: If 'Authenticator Apps' is chosen as the mode of Authentication, all users will be prompted to set up their Authenticator app during their next login.
Note: In the case of TOTP, the time in the configured mobile device must be in sync with the server time.
Alternatively, if the mode of Authentication is chosen as 'Email', the OTP will be sent via Email to the User's configured Email ID.
Note: In the event that a new TOTP secret is required due to the loss of the mobile device configured or for any other such reason, the Admin User can go to Settings > General Settings > User Management and click on the Reset TOTP secret icon under Actions for the respective User.
In the event that the Admin user is unable to login to the product, and if the Admin has lost the configured mobile device/is unable to retrieve the OTP from Email, then TFA can be disabled by running .bat/.sh file.
To troubleshoot, follow the steps below:
For any further queries, kindly reach out to email@example.com